AlmaVia of San Rafael - Memory Care Coordinator

Transforming Age•San Rafael, CA

5d•$70,000 - $90,000•Onsite

About The Position

AlmaVia of San Rafael, part of the Elder Care Alliance family, is an assisted living and memory care community focused on exceptional, person-centered care and enhancing residents’ quality of life. The Memory Care Coordinator provides day-to-day leadership and operational support for the Memory Care neighborhood, promoting respectful, collaborative, and compassionate care in alignment with the organization’s Culture of Excellence, Mission, Vision, Values, and strategic goals. The position supervises and supports Memory Care team members, coordinates staffing and training, supports hiring and performance review processes, and serves as a point of contact for routine Memory Care questions. The coordinator also works with residents, families, the Executive Director, clinical leadership, and the interdisciplinary team to support resident engagement, care communication, regulatory compliance, quality improvement, safety, and effective neighborhood operations.

Requirements

Associate degree or higher in gerontology, social work, therapeutic recreation, psychology, healthcare administration, human services, or a related field, or an equivalent combination of education and experience.
Demonstrated knowledge of dementia care, Alzheimer’s disease, resident engagement, and person-directed practices.
Current First Aid and CPR certification, or ability to obtain it within the timeframe established by the organization.
Completion of dementia-specific training required by California regulation and organizational policy.
Ability to supervise, schedule, coach, train, and hold team members accountable while fostering a respectful and supportive work environment.
Strong resident, family, and customer-service skills.
Excellent written, verbal, interpersonal, organizational, and problem-solving skills.
Ability to communicate effectively with residents, families, team members, volunteers, healthcare professionals, and external partners in a multicultural environment.
Ability to observe changes in resident condition or behavior and promptly communicate concerns to appropriate clinical and community leadership.
Ability to manage multiple priorities, adapt to changing circumstances, and make sound decisions in a fast-paced environment.
Working knowledge of California Title 22 requirements applicable to RCFE operations and residents living with dementia.
Ability to use Microsoft Word, Excel, Outlook, PowerPoint, scheduling applications, electronic documentation systems, HR systems, and other web-based business applications.
Ability to work collaboratively and cross-functionally while maintaining clear responsibility for Memory Care neighborhood operations.
Completion of a background check; additional screenings, including fingerprinting, TB screening, vaccinations, and physical examination, may be required under state or local guidelines.
Valid driver’s license and acceptable driving record when driving is an assigned job responsibility.

Nice To Haves

Two to three years of experience working in assisted living, Memory Care, long-term care, or another senior living or healthcare setting preferred.
Previous experience supervising, scheduling, coaching, or leading team members in a dementia care setting preferred.
Experience with resident assessments, service planning, documentation, staff training, or quality-improvement processes preferred.

Responsibilities

Provide direct supervision, leadership, coaching, and day-to-day direction to Memory Care Resident Assistants, caregivers, and other assigned team members.
Develop and maintain team schedules that support adequate staffing, continuity of care, resident needs, and compliance; take appropriate action to ensure reliable coverage.
Participate with the Executive Director in candidate interviews, selection decisions, onboarding, and orientation.
Assist the Executive Director with performance reviews by providing timely, objective, job-related feedback.
Facilitate team meetings, shift huddles, in-service training, and dementia care education.
Promote teamwork, accountability, effective communication, and consistent implementation of Memory Care standards.
Serve as an accessible leadership resource and primary contact for routine questions about Memory Care services, programming, resident adjustment, and neighborhood operations.
Lead or participate in resident and family meetings, care conferences, support groups, educational events, and other communication opportunities.
Educate and provide resources to families about dementia, Alzheimer’s disease, communication approaches, behavioral expressions, transitions, and available support.
Communicate significant concerns to the Executive Director, clinical leadership, or Human Resources as appropriate.
Maintain confidentiality and protect resident and team member information in accordance with applicable requirements and organizational policy.
Reinforce person-directed dementia care through observation, modeling, coaching, and team discussion.
Monitor completion of required dementia care training and communicate training needs or deficiencies to appropriate leaders.
Identify opportunities for additional education based on resident needs, observed practices, incidents, audit findings, and team member performance.
Support compliance with California Title 22 requirements applicable to Residential Care Facilities for the Elderly and residents living with dementia.
Ensure staffing practices, services, programming, documentation, and team training align with applicable regulations and organizational standards.
Participate in Memory Care audits, quality reviews, inspections, licensing visits, and survey-readiness activities.
Review significant resident incidents, behavioral expressions, service concerns, grievances, and trends with the Executive Director and interdisciplinary team.
Participate in quality assurance, risk management, safety, and performance-improvement initiatives as assigned.
Ensure Memory Care team members follow infection prevention, emergency preparedness, resident rights, confidentiality, abuse-prevention, mandated-reporting, and safety requirements.
Promote Transforming Age’s Mission, Vision, and Values and demonstrate commitment to its Culture of Excellence and strategic goals.
Perform other duties as assigned.