Membership Support Assistant

Lucas Museum of Narrative Art•Los Angeles, CA

5d•Onsite

About The Position

The Membership Support Assistant supports the daily operations of the Lucas Museum of Narrative Art’s Membership office, providing administrative assistance to the department and high-quality customer service to members. Reporting to the Director of Membership and Development Operations, the successful candidate is a motivated self-starter with strong attention to detail. This is a fixed-term position of one year. The role works with the Membership Coordinator to handle membership inquiries, maintain accurate CRM records, keep FAQs current, and coordinate administrative tasks and events. It also provides onsite support to Visitor Services and contributes to team initiatives and special projects. The position may involve standing and walking for up to eight hours per shift, moving around Museum locations indoors and outdoors, and working in busy public-facing settings.

Requirements

Bachelor’s degree in a relevant field and/or at least 2–3 years of experience in membership, customer service, marketing, or a related field.
Public-facing customer service experience.
Excellent written and verbal interpersonal and communication skills.
Ability to work evenings and weekends for membership events as needed.
Ability to collaborate in a team environment and manage multiple tasks simultaneously.
Ability to create systems and processes.
Proficiency with Microsoft Excel, Word, Teams, OneDrive, and Planner.

Nice To Haves

Experience at a museum or cultural institution is preferred.
Experience with Tessitura is strongly preferred.

Responsibilities

Work with the Membership Coordinator to manage membership inquiries and provide customer service to current, lapsed, and prospective members by responding to phone calls, voicemails, and emails.
Update membership records in Tessitura CRM and help ensure data is clean and accurate.
Keep internal and external membership FAQs up to date.
Schedule team meetings, compile and distribute agendas, and take notes.
Handle invoices and purchase order payments.
Prepare expense reports for the Director of Membership’s corporate credit card.
Assist with membership events in coordination with the Membership and Special Events teams.
Serve as an additional point of contact for Visitor Services, helping ensure onsite membership service and experience meet established standards.
Participate in team brainstorming and implementation of new initiatives.
Assist with special projects and other departmental responsibilities and tasks as assigned.