Membership Support Assistant
About The Position
The Membership Support Assistant supports the daily operations of the Lucas Museum of Narrative Art’s Membership office, providing administrative assistance to the department and high-quality customer service to members. Reporting to the Director of Membership and Development Operations, this role works with the Membership Coordinator to handle inquiries, maintain accurate CRM records, support membership communications and events, and assist with office coordination and projects. The position is fixed term for one year. The role also serves as an additional point of contact for the Visitor Services team, helping ensure excellent onsite membership service. The successful candidate is described as a motivated self-starter with strong attention to detail. The position involves a public-facing environment and may require evening and weekend work for membership events.
Requirements
- A bachelor’s degree in a relevant field and/or at least 2–3 years of experience in membership, customer service, marketing, or a related field.
- Public-facing customer service experience.
- Excellent written and verbal interpersonal and communication skills.
- Ability to work evenings and weekends for membership events as needed.
- Ability to collaborate in a team environment and manage multiple tasks simultaneously.
- Ability to create systems and processes.
- Proficiency with Microsoft tools, including Excel, Word, Teams, OneDrive, and Planner.
- Expertise with donor databases.
Nice To Haves
- Experience at a museum or cultural institution.
- Experience with Tessitura.
Responsibilities
- Work with the Membership Coordinator to manage membership inquiries and respond to phone calls, voicemails, and emails from current, lapsed, and prospective members.
- Update membership records in Tessitura and help ensure data is clean and accurate.
- Keep membership FAQs up to date for internal and external audiences.
- Schedule team meetings, compile and distribute agendas, and take notes.
- Process invoices and purchase order payments.
- Prepare expense reports for the Director of Membership’s corporate credit card.
- Assist with membership events in coordination with the Membership and Special Events teams.
- Serve as an additional point person for Visitor Services and help ensure onsite membership service meets the Museum’s standards.
- Participate in team brainstorming and implementation of new initiatives.
- Assist with special projects and other departmental responsibilities and tasks as assigned.
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What This Job Offers
Job Type
Full-time
