Membership Services Representative

YMCA of Southwestern New Brunswick • Saint John, NB

9d • Onsite

About The Position

The YMCA of Southwestern New Brunswick is seeking a Membership Services Representative to be the first point of contact for members and visitors. This role is responsible for delivering high-quality experiences and providing information about the YMCA's programs and services to help members achieve their health and fitness goals.

Requirements

• Previous sales or customer service experience is an asset.
• Excellent written and oral communication skills.
• Computer experience working with Microsoft Suite.
• Strong work ethic and excellent organization skills.
• Ability to work a flexible schedule including weekday opening hours, evenings and weekends.
• First Aid/CPR certification, or willingness to obtain.
• Current First Aid and CPR certification, or willingness to obtain prior to start date.

Responsibilities

• Greet all members by name, engage in conversation and provide exceptional Y experiences to members and visitors.
• Meet or exceed targets including new member joins, follow up phone calls, and rates of conversion of prospective members.
• Understand all programs and services the YMCA of Southwestern New Brunswick has to offer.
• Build relationships with members and participants to engage and connect them to the Y’s program and services.
• Ensure all members adhere to the Member Etiquette, Child Protection Rules and the Y’s Values.
• Ensure delivery of Serving All Members (SAM) standards in daily interactions with visitors or members. Including supporting them through membership applications, program registrations, processing payments, member orientations, facility tours, answering incoming calls, emails, and questions, resolving member concerns and ensuring all areas are safe and clean.

Benefits

• Professional Development: Ongoing training and skill-building opportunities.
• Perks: YMCA individual membership and Family membership taxable benefit, flexible hours
• Supportive Environment: Work with a team that values growth and career progression.
• Uniform and uniform allowance.
• Eligibility to enroll in the YMCA’s benefits and pension plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees