Membership Services Representative

Associated Students•Long Beach, CA

1d•Onsite

About The Position

Under the general supervision and direction of the Assistant Director, Membership & Wellness, the Membership Services Representative is the front-line staff and interacts daily with facility patrons and program participants, primarily regarding membership interest and sales. The student assistant is exposed to and must be able to handle a wide variety of people and personalities.

Requirements

Concurrent enrollment in six or more units at CSULB.
Minimum or no previous experience required.
Knowledge of recreation and wellness activities.
Ability to connect well with constituents.
Exceptional customer skills, dependability and punctuality are a must.
Must possess enhanced leadership skills and be able to work in a diverse environment.
Must be willing to work with an ethnically and culturally diverse group of student staff and volunteers.
Patient, trustworthy, dedicated, responsive to member needs, and outgoing.
Strong customer service skills.
Adaptable to last-minute changes.
Ability to work effectively with a wide variety of people and personalities.
Must be able to work a minimum of 8 hours per week with the flexibility to cover up to 20 hours per week as needed.
Applicant must be available to work early mornings, late evenings and weekends during the academic year.
Ability to stand, walk and talk, or hear.
Ability to use hands to utilize computer keyboard, operate cash registers, troubleshoot equipment, etc.
Ability to occasionally sit at a desk; reach with hands and arms to store and retrieve supplies; and stoop, kneel, crouch, or crawl.

Nice To Haves

Recreation Administration, Kinesiology, and Health Services majors are preferred.
Experience in customer service.
Effective communication skills are desirable.
At least 1 year of cash register experience.
Knowledge of computer programs is preferred.

Responsibilities

Greet and welcome all visitors of the department with courtesy and develop relationships that ensure member retention and satisfaction.
Explain membership benefits and assist constituents in registering for programs by performing a variety of transactions to maintain member records, program registration, cash receipts, credits, and financial assistance.
Exhibits front end knowledge of registration and membership software, and troubleshoots when member access is denied, or when software fails to allow member access.
Develop and implement marketing strategies to increase awareness and interest in the annual Owen’s Condition for Tuition Challenge. Actively engage with potential participants to encourage sign-ups. Provide ongoing support and motivation to participants to ensure high levels of engagement and completion of the challenge.
Provides tours for potential members and establishes the benefits of participating in the departments’ activities that meet individual needs.
Assists in emergency evacuations and acts as the front-line contact to campus police in case of a member or campus emergency.
Provides formal presentations to a variety of campus groups and organizations to educate the campus about ASI Recreation.
Embodies ASI Recreation’s mission and demonstrates it daily.
Performs opening and closing duties of the Membership Services Desk, as well as securing equipment and cash bags.
Answers phone and assist with questions and concerns about membership, as well as all programs and features related to the facility.
Identifies, researches, and resolves member issues.
Perform light-duty cleaning such as vacuuming and dusting.
Works on special projects as assigned.