Membership Services

YMCA of Orange County•Laguna Niguel, CA

3d•Onsite

About The Position

The YMCA of Orange County is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are actively seeking highly engaged, intentional, and service-oriented individuals for a part-time Membership Services position. This role is a profound opportunity to directly impact the lives of the communities we serve by fostering genuine connections, practicing exceptional hospitality, and creating a safe, positive, and enriching environment where every interaction is meaningful. The Membership Services staff will help to create a welcoming experience for members while promoting programs that encourage health and wellness within our community. This position is responsible for opening the building before official facility operating hours. Location: Laguna Niguel Work Schedule: Weekday and weekend opening and closing shifts available. Coverage needed for shifts as early as 5:00 AM through 8:00 PM. Applicants with early morning availability will be considered.

Requirements

H.S. diploma or equivalent
Knowledge of customer service
Excellent communication skills
PC ability
First Aid certification (training provided and paid for by the YMCA)
CPR certification (training provided and paid for by the YMCA)

Nice To Haves

1 - 3 years' experience in sales, marketing, customer service, or a related field

Responsibilities

Serve as the primary contact, creating a warm and professional environment for all members.
Handle all inquiries, payments, and concerns with care.
Actively engage with current and prospective members through facility tours and interviews to promote memberships and programs.
Proactively generate new prospects through consistent follow-up, tracking, and collaboration with program teams.
Uphold Honesty, Respect, and Responsibility while handling check-ins, cash management, and maintaining an organized lobby and workspace.
Perform essential clerical tasks, manage data entry/retrieval, communicate program details, and assist with registrations.
Be proactive with knowledge of all program information and changes.