Account Representative, Membership Services (SCW)

Golden State • Santa Cruz, CA

20h • Onsite

About The Position

The Santa Cruz Warriors, Official G League Affiliate of the Golden State Warriors, are looking for a proactive and hardworking Account Representative to join our Ticket Services team. In this role, you will focus on the service and retention of SCW Season Ticket Members and Half Season Plan holders to provide best-in class service and ensure a high level of client satisfaction. This position reports to the Director, Ticket Sales and Service. This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a full-time position based onsite in Santa Cruz, CA.

Requirements

• Bachelor’s degree or equivalent work experience
• Minimum 1 year of customer service experience
• Proficiency in Microsoft Office Suite; ability to learn and master new software including Archtics ticketing platform
• Excellent written and verbal communication, customer service and resolution skills
• Ability to balance multiple projects at once in a fast-paced work environment
• Ability to build positive relationships with clients and peers at all levels within the organization and throughout the community
• Available to work nights, weekends, and some holidays

Responsibilities

• Proactively build and maintain positive relationships with season ticket account holders and half season plan holders by conducting monthly outreach (phone calls, emails, face-to-face meetings) to a dedicated book of business and assigned accounts
• Maintain proactive communication with clients to educate them on all products and services offered by the Santa Cruz Warriors
• Generate new business through existing client referrals
• Participate in annual projects related to seat relocation, renewals, and playoffs
• Develop and execute season ticket holder events throughout the year to engage existing clientele and generate new leads
• Answer routine phone calls related to game night logistics, customer profile changes, and account transactions
• Other duties and projects as assigned

Benefits

• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
• Warriors home tickets, team store discount and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees