Membership Services Coordinator

EōS Fitness•Phoenix, AZ

21h•Onsite

About The Position

EōS Fitness is seeking a Membership Services Coordinator to support the Fitness and Sales teams. This role has a heavy administrative focus, involving handling escalated approvals, auditing contracts, approving personal training sessions, resolving membership/contract issues, and running reports. The position reports to the Membership Agreement Manager and is based in Phoenix, Arizona. The purpose of this role is to develop a team that delivers exceptional customer experience and achieves business objectives.

Requirements

Minimum of 2 years Customer Service.
Minimum of 2 years admin support.
Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
Excellent relationship building and influencing skills with people at all levels and in all functions.
Excellent MS Office skills, particularly Excel.
Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
Must live in the Phoenix, Arizona area.
Must successfully pass background check.
Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public.
Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system.
Ability to bend routinely and repetitively to lift more than 20 lbs.

Nice To Haves

Prior experience or strong interest in the fitness industry is a plus.
Someone who embraces our Core Values!

Responsibilities

Managing escalated approvals from Fitness and Sales teams.
Auditing contracts to ensure accuracy and compliance.
Resolving escalated membership and contract issues efficiently.
Generating reports to provide insights and track progress.
Ensuring smooth communication and collaboration between teams.
Maintaining accurate records and documentation related to membership agreements.
Providing excellent customer service to internal teams and external clients.
Adhering to company policies and procedures while carrying out tasks effectively.

Benefits

A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise – including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.
Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!
401(k) + Company matching!
Personal education growth options with Sophia Learning.
Based on eligibility of tenure and full-time vs. part-time employment.