YMCA Reston - Membership Service Repre

YMCA Metro Washington • Reston, VA

3d

About The Position

The Membership Service Representative (MSR) reports to the Membership Director and serves as a key resource for information about branch programs, activities, merchandise, and general inquiries. The role handles front desk responsibilities for members and guests, including guest tours, new membership sales, renewals and cancellations, providing information by phone and in person, facility access control, guest pass policy enforcement, program registration, the Easy to Enroll process, and basic computer entry. The MSR builds engaging relationships that help members move from casual to connected to committed to the YMCA mission and provides outstanding customer service to members, guests, staff, and the wider community.

Requirements

• High school diploma or GED.
• Initiative, enthusiasm, common sense, and good judgment.
• Strong customer service skills and the ability to remain calm in stressful situations.
• Detail-oriented, able to multitask, and strong organizational skills.
• Strong communication and relationship-building skills.
• PC and database management skills.
• Ability to perform repetitive data entry and learn new software programs and processes quickly.

Responsibilities

• Provide information about branch programs, activities, merchandise, and other general inquiries.
• Conduct guest tours and handle new membership sales, renewals, and cancellations.
• Respond to member and guest inquiries by phone and in person.
• Control facility access and enforce guest pass policies.
• Assist with program registration and the Easy to Enroll process.
• Perform basic computer entry and repetitive data entry duties.
• Build relationships that connect members with the YMCA mission.
• Provide outstanding customer service to members, guests, staff, and the community.
• Maintain a clean, uncluttered front desk workspace.

Benefits

• Employer-funded retirement plan, with vesting after two years of service or 1,000 compensated hours in each of those years.
• 403(b) savings plan.
• High-quality, affordable healthcare.
• Free YMCA membership for the employee, spouse, and dependents.
• Paid time off and sick leave.
• Professional development opportunities.
• Employee benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental benefit providers, and Zipcar.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED