YMCA Reston Membership Director

YMCA of Metropolitan Washington • Reston, VA

10d • $53,000 - $58,000

About The Position

The YMCA Fairfax County Reston is seeking a community-focused Membership Director to support its mission and strengthen community relationships. The director leads membership growth, retention, onboarding, and engagement while helping create a welcoming environment where members feel valued and connected to programs that support their goals and well-being. The role also recruits, develops, and inspires the membership team and collaborates with branch leadership on operational goals and initiatives.

Requirements

• Ability to lead and develop teams to deliver exceptional member experiences.
• Experience growing membership and retention through relationship-building and engagement.
• Strong interpersonal skills and a passion for creating welcoming environments.
• Results-driven, with the ability to use data and execute effectively.
• Bachelor’s degree or equivalent experience.
• At least 3 years in membership, sales, or customer experience leadership.
• Ability to work evenings and weekends as needed.

Nice To Haves

• Knowledge of the Alexandria community.

Responsibilities

• Drive membership growth and retention through exceptional service and relationship-building.
• Lead member tours, onboarding, and engagement efforts.
• Monitor membership trends and help improve the member experience.
• Collaborate with other branch leaders to strengthen the Y’s role as a community hub.
• Foster a culture where every person feels welcomed, valued, and supported.
• Connect members to programs and opportunities that support their goals and well-being.
• Ensure welcoming and belonging are reflected in member interactions and experiences.
• Recruit, develop, and inspire a high-performing membership team.
• Collaborate with branch leadership to support operational goals and branch initiatives.

Benefits

• Medical, dental, and vision insurance.
• Y membership for the employee and family.
• Retirement savings plan contribution of 10% of salary after eligibility requirements are met, with the option to contribute to the Y’s 403(b) and Roth plans.
• Generous vacation, sick leave, and holidays.
• Professional development programs, workshops, and certifications.
• Collaborative, mission-driven workplace and a commitment to a welcoming environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager