YMCA Reston - Membership Associate
About The Position
The Membership Associate at YMCA Fairfax County Reston welcomes members and guests, builds relationships, connects people to programs and opportunities, and creates experiences that foster engagement with the YMCA and the community. The role contributes to membership growth, member retention, and the overall strength of the branch. The associate conducts relationship-focused outreach and prospective-member tours, responds to inquiries with a consultative approach, supports membership and retention goals, and develops corporate and community partnerships. They represent the YMCA at community events, collaborate with branch leadership and program teams, help members find relevant programs and resources, and promote an inclusive culture grounded in caring, honesty, respect, and responsibility. The position also supports membership strategies, engagement initiatives, open houses, member and community events, and team development. It serves as an ambassador for the YMCA’s mission and values. The listed salary is $45,000.00.
Requirements
- Minimum of 3 years of experience in membership sales and customer service.
- Genuine passion for sales, networking, relationship-building, and community engagement.
- Flexibility to work evenings and weekends, including branch and community events.
- Strong interpersonal, leadership, and communication skills.
Nice To Haves
- Bachelor’s degree or equivalent experience preferred.
Responsibilities
- Build relationships through community outreach, networking, and partnership development.
- Conduct cause-driven tours tailored to prospective members’ interests and needs.
- Respond to membership leads and inquiries using a consultative, listen-first approach.
- Help achieve monthly membership and retention goals.
- Develop and maintain corporate and community partnerships.
- Represent the YMCA at local events, civic gatherings, networking opportunities, and community activities.
- Collaborate with branch leadership and program teams to create engaging experiences for members and prospective members.
- Connect people to YMCA programs, services, and community resources.
- Welcome members and guests and help ensure they feel seen, valued, and included.
- Connect members to group exercise classes, programs, volunteer opportunities, and community initiatives.
- Promote a culture grounded in caring, honesty, respect, and responsibility.
- Maintain high standards of facility excellence and professionalism.
- Partner with the Membership Director and branch team to execute membership strategies and engagement initiatives.
- Support open houses, member events, community events, and other activities.
- Share knowledge, energy, and leadership with fellow staff.
- Represent the YMCA’s mission and values as a positive ambassador.
Benefits
- Comprehensive medical, dental, and vision insurance
- 10% YMCA retirement contribution
- Generous paid time off and holidays
- Professional development and leadership opportunities
- Complimentary YMCA family membership
- Opportunity to make a lasting difference in the lives of members and communities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
