YMCA Reston - Membership Associate
About The Position
The Membership Associate at YMCA Fairfax County Reston helps grow membership, build connections, and strengthen the community. The role welcomes members and guests, builds relationships, connects people with programs and opportunities, and creates experiences that support engagement, membership growth, and retention. The associate represents the YMCA’s mission and values while working with branch leadership, program teams, and community partners. The position involves community outreach and networking, consultative responses to membership inquiries, cause-driven tours, membership and retention goals, partnership development, event support, and connecting members with classes, programs, volunteer opportunities, and community initiatives. It also includes maintaining facility excellence and professionalism and helping create an inclusive environment where everyone feels welcome.
Requirements
- Minimum of 3 years of experience in membership sales and customer service.
- Genuine passion for sales, networking, relationship-building, and community engagement.
- Flexibility to work evenings and weekends, including branch and community events.
- Strong interpersonal, leadership, and communication skills.
Nice To Haves
- Bachelor’s degree or equivalent experience preferred.
Responsibilities
- Build authentic relationships through community outreach, networking, and partnership development.
- Conduct cause-driven tours tailored to prospective members’ interests and needs.
- Respond to membership leads and inquiries using a consultative, listen-first approach.
- Help achieve monthly membership and retention goals.
- Develop and maintain corporate and community partnerships.
- Represent the YMCA at local events, civic gatherings, networking opportunities, and community activities.
- Work with branch leadership and program teams to create engaging experiences for members and prospective members.
- Identify opportunities to connect people with YMCA programs, services, and resources.
- Welcome members and guests and help each person feel seen, valued, and included.
- Connect members to group exercise classes, programs, volunteer opportunities, and community initiatives.
- Promote a culture grounded in caring, honesty, respect, and responsibility.
- Maintain high standards of facility excellence and professionalism.
- Partner with the Membership Director and branch team to execute membership strategies and engagement initiatives.
- Support open houses, member events, community events, and other activities.
- Share knowledge, energy, and leadership with fellow staff.
- Serve as a positive ambassador for the YMCA’s mission and values.
Benefits
- Comprehensive medical, dental, and vision insurance.
- 10% YMCA retirement contribution.
- Generous paid time off and holidays.
- Professional development and leadership opportunities.
- Complimentary YMCA family membership.
- Opportunity to make a lasting difference in the lives of members and communities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
