YMCA Reston - Membership Service Repre

YMCA Metro Washington • Reston, VA

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About The Position

The Membership Service Representative (MSR) reports to the Membership Director and serves as a key source of information about branch programs, activities, merchandise, and general inquiries. The position handles front-desk needs for members and guests, including tours, membership sales and renewals, cancellations, phone and in-person inquiries, facility access control, guest-pass policy enforcement, program registration, the Easy to Enroll process, and basic computer entry. The MSR builds relationships with members and helps move their experience from casual to connected to committed to the YMCA mission, while providing outstanding customer service to members, guests, staff, and the broader community.

Requirements

• High school diploma or GED.
• Initiative, enthusiasm, common sense, and good judgment.
• Strong customer-service skills and ability to remain calm in stressful situations.
• Detail-oriented, able to multitask, and strong organizational skills.
• Strong communication and relationship-building skills.
• PC and database-management skills.
• Ability to perform repetitive data entry and learn new software programs and processes quickly.

Responsibilities

• Provide information about branch programs, activities, merchandise, and general needs.
• Conduct guest tours and handle new membership sales, renewals, and cancellations.
• Respond to inquiries by phone and in person.
• Manage facility access control and enforce guest-pass policies.
• Register participants for programs and support the Easy to Enroll process.
• Perform basic computer entry and repetitive data-entry duties.
• Build engaging relationships with members and support their connection to the YMCA mission.
• Provide outstanding customer service to members, guests, staff, and the community.
• Maintain a clean, uncluttered front-desk workspace.

Benefits

• Employer-funded retirement plan with vesting after two years of service or 1,000 compensated hours in each of those years.
• 403(b) savings plan.
• Affordable healthcare.
• Free YMCA membership for the employee, spouse, and dependents.
• Paid time off and sick leave.
• Professional development opportunities.
• Employee benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental benefit providers, and Zipcar.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED