YMCA Reston - Membership Service Repre
About The Position
The Membership Service Representative (MSR) reports to the Membership Director and serves as a key information resource for branch programs, activities, merchandise, and general communications. The position handles front desk responsibilities for members and guests, including tours, membership sales and renewals, cancellations, phone and in-person inquiries, facility access control, guest pass policy enforcement, program registration, the Easy to Enroll process, and basic computer entry. The MSR builds engaging relationships that help members move from casual to connected to committed to the YMCA mission, while providing outstanding customer service to members, guests, staff, and the broader community.
Requirements
- High school diploma or GED.
- Initiative, enthusiasm, common sense, and good judgment.
- Strong customer service skills and ability to remain calm in stressful situations.
- Detail-oriented, able to multitask, and strong organizational skills.
- Strong communication and relationship-building skills.
- PC and database management skills.
- Ability to perform repetitive data entry and quickly learn new software programs and processes.
Responsibilities
- Provide information about branch programs, activities, merchandise, and general matters.
- Conduct guest tours and handle new membership sales, renewals, and cancellations.
- Respond to inquiries by phone and in person.
- Control facility access and enforce guest pass policies.
- Handle program registration and the Easy to Enroll process.
- Perform basic computer entry and repetitive data entry duties.
- Build engaging relationships with members and support their connection to the YMCA mission.
- Provide outstanding customer service to members, guests, staff, and the community.
- Maintain a clean and uncluttered front desk workspace.
Benefits
- Employee-funded retirement plan with vesting after two years of service or 1,000 compensated hours in each of those years.
- 403(b) savings plan.
- Affordable healthcare.
- Free YMCA membership for the employee, spouse, and dependents.
- Paid time off and sick leave.
- Professional development opportunities.
- Employee discounts and benefits from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental insurance providers, and Zipcar.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
