Membership Sales Manager
About The Position
The Membership Sales Manager identifies high-value prospective Soho House members, builds authentic relationships with them, and converts qualified prospects into memberships. The role combines disciplined pipeline management and a consistent sales cadence with the ability to build unhurried, credible relationships with high-net-worth individuals who expect a premium experience. The manager works collaboratively with the sales team using a shared pipeline and structured CRM. Prospects come from both an internal funnel and the manager’s personal network. After a sale closes, the manager makes a warm handoff to the Account Management team and returns to pipeline development.
Requirements
- Proven track record of selling in a high-net-worth or luxury environment.
- Comfort with high-volume outreach and a structured sales cadence.
- Outstanding interpersonal skills, with warmth, credibility, and ease in premium environments.
- Self-direction and discipline to manage a full pipeline and maintain daily cadence.
- Resilience under pressure and ability to sustain performance against a demanding rolling target.
- Strong organization, excellent CRM discipline, and consistent record-keeping.
- Familiarity with Soho House or an equivalent premium membership environment.
Responsibilities
- Own and manage a rolling pipeline of qualified prospects, maintaining visibility from first contact through close.
- Replenish the pipeline weekly and maintain a steady cadence of outreach, meetings, and conversions.
- Source prospects from the internal funnel and a personal network of high-net-worth individuals suited to Soho House’s Premium Membership.
- Support membership growth while helping maintain a strong, vibrant, and diverse community.
- Qualify prospects against membership criteria before advancing them through the funnel.
- Conduct at least 20 prospect meetings per week by phone, video, or in person.
- Lead confident, knowledgeable, and individually tailored sales conversations representing Soho House.
- Handle objections and bring each interaction to a clear conclusion.
- Attend curated Soho House events to build relationships with prospects and introduce them to the pipeline.
- Target a 15% conversion rate from meeting to sale and achieve 150 new member sales per rolling year.
- Complete a handoff to Account Management within 48 hours of each sale, including a warm introduction, member profile, and relevant onboarding context.
- Collaborate with the sales team to support strong conversion and a diverse, informed membership base aligned with Soho House values.
- Report market intelligence, recurring objections, prospect feedback, and recommendations to the Membership Sales Director.
- Report weekly pipeline metrics, including contacts made, meetings held, proposals sent, and sales closed, to the Membership Sales Director.
- Maintain accurate records in the shared CRM.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
