Membership Sales Manager
About The Position
KidStrong Virginia Beach is seeking a high-energy, organized Sales Manager to lead the location’s sales function. The role is responsible for generating daily sales from leads, driving membership growth, and executing lead-generation and marketing strategies. The Sales Manager leads sales processes and systems, supports center operations, and helps create a positive and successful environment for staff and clients. The position works closely with the KidStrong Director and models center activities through active involvement. KidStrong is a private child-development training center serving children from walking age through 11 years old. Its science-based, parent-focused curriculum supports brain, physical, and character development. This franchise is independently owned and operated; hiring decisions are made by the franchisee. Compensation is $16.00–$22.00 per hour, with bonuses based on performance. The schedule is flexible but requires at least three weekday evenings and one weekend day, with morning, mid-day, evening, and weekend shifts.
Requirements
- Strong sales mentality and comfort with outbound sales efforts.
- Ability to work a flexible schedule, including at least three weekday evenings and at least one weekend day.
- Understanding of performance metrics (KPIs) and revenue.
- Excellent verbal and written communication skills.
- Entrepreneurial spirit, participative leadership style, and drive for excellence.
- Strong work ethic, integrity, and professional demeanor.
- Practical experience using Microsoft Office products and G-Suite.
- Ability to work morning, mid-day, evening, and weekend shifts.
Nice To Haves
- Prior outbound phone-sales experience is strongly preferred; 200 or more calls per week is typical.
- Two or more years of outbound phone-sales experience is listed as ideal experience.
- Experience managing a CRM.
- Two years of customer-service experience.
- Fitness, retail, and/or hospitality industry experience.
- Associate or bachelor’s degree in business, education, or a related field.
Responsibilities
- Drive membership sales through high-volume outbound calls to inbound leads.
- Provide leadership and management that create a positive, successful environment for staff and clients.
- Manage and exceed sales and operational budgets.
- Oversee sales processes and systems.
- Work closely with the KidStrong Director to support staff and the center.
- Build and maintain class sizes through scheduling optimization.
- Model center activities through active involvement and leading by example.
- Train and mentor subordinates for ongoing success and future growth.
- Communicate with staff about trials and relevant member information.
- Respond promptly and follow through on requests from KidStrong corporate, the owner, clients, and leads.
- Enforce corporate policies, business practices, systems, and processes.
- Ensure front-desk procedures are followed, including member check-in, telephone inquiries, guest registration, cash handling, delinquent-account procedures, customer-care calls, and change requests.
- Provide and maintain a high level of customer service.
- Make effective decisions regarding customer-service issues.
- Execute lead-generation and marketing strategies to increase sales.
- Schedule trials using a thorough vetting process.
Benefits
- Performance-based bonuses.
- Flexible schedule.
- Free uniforms.
- Opportunity for advancement.
- Company parties.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
