Membership Sales Manager
About The Position
Perspire Sauna Studio is seeking a Membership Sales Manager to lead membership growth, coach a high-performing team, and deliver an exceptional guest experience in an inclusive, wellness-centered environment. The role works 35–40 hours per week over five days, including weekday evenings and every weekend. Shifts alternate monthly between the Flatiron studio in Manhattan and the Williamsburg studio in Brooklyn. Perspire is a chain of more than 100 independently owned wellness studios offering infrared sauna, red light, and contrast therapy. The company describes its environment as calm, clean, welcoming, and focused on customer service and team members’ personal and professional development. The manager handles front-desk guest service and studio administration; educates guests about sauna and contrast therapy; sells memberships, packages, and retail products; and conducts outbound sales outreach. The role also trains and coaches Sales Associates, coordinates community outreach, regularly serves as Manager on Duty, supports daily operations, and helps maintain studio cleanliness and inventory. Physical demands include standing, lifting and carrying laundry and towels, and using cleaning chemicals.
Requirements
- At least 5 years of customer-facing sales experience.
- A demonstrated record of exceeding sales goals, outperforming peers, and taking on growing team responsibilities.
- Competitive, self-driven, and proactive approach to work.
- Strong interpersonal skills; approachable, clear, and inspiring communication.
- Natural leadership ability, including uplifting others, staying calm under pressure, and leading by example.
- Flexible availability for evenings, weekends, and ad-hoc support.
Nice To Haves
- A passion for health and wellness; sauna users are especially encouraged to apply.
Responsibilities
- Greet and engage guests, build rapport with regulars, and manage bookings, check-ins and check-outs, sales pitches, membership changes, retail inventory, and guest communications at the front desk.
- Conduct studio tours and educate guests about sauna and contrast therapy and the benefits of regular sauna use.
- Sell memberships, packages, and retail products, and set the pace for team sales goals and commissions.
- Make outbound calls and send text messages to warm leads, follow up on missed sales after first visits, and reconnect with former members whose memberships have lapsed.
- Train Sales Associates on the sales process and front-desk duties; coach their behavior and energy; share feedback with management; and encourage professional and personal growth.
- Contact local business partners and schedule and attend four community events per month to promote the studios and attract first-time guests.
- Regularly act as Manager on Duty, manage the in-studio team during opening hours, support team coverage, maintain daily operations, and uphold studio and guest-service standards.
- Respond to guest questions and concerns with care and professionalism, helping guests feel supported and welcome to return.
- Perform routine cleaning and oversee studio cleanliness and inventory.
Benefits
- Competitive salary and uncapped commissions on package sales and membership sales after renewal.
- Employee discounts on products or services at neighboring businesses.
- Free uniforms.
- Opportunity for advancement and growth opportunities in studio management.
- Training and development, including ongoing one-to-one support and coaching sessions.
- Wellness resources, including unlimited use of infrared saunas and red light therapy for the employee and one free guest pass per month for a friend.
- Free workouts.
- Paid Safe & Sick Leave up to 40 hours per year.
- A general manager and owner who are reachable and know employees by name.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
