Membership Manager

EXOS•New York, NY

About The Position

The Membership Manager leads the membership services team and works to provide outstanding customer satisfaction. The role manages daily operations, oversees membership sales strategies, and builds relationships with prospective and current members. It also promotes club services and programs to support member engagement and retention and works toward monthly and annual sales targets. The position reports membership sales performance to the General Manager and Regional Director.

Requirements

Bachelor’s degree in Business, Fitness, or a related field.
At least 2 years of sales or membership experience, with a proven track record of meeting or exceeding goals.
Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and internet applications.
CPR/AED and First Aid certification when working as a Manager on Duty.
Strong organizational skills and ability to manage multiple priorities.
Exceptional communication and interpersonal skills, with a professional and approachable demeanor.

Responsibilities

Oversee lead-tracking systems and develop sales strategies for outreach and marketing initiatives.
Respond to inquiries by phone, email, and in person; schedule and conduct facility tours tailored to individual needs.
Recruit, hire, and train membership sales staff to provide exceptional service and achieve sales goals.
Collaborate with the fitness team to provide a seamless onboarding experience for new members.
Report membership sales performance to the General Manager and Regional Director.
Develop and execute corporate and group membership sales strategies.
Promote club services and programs to drive member engagement and retention.
Achieve monthly and annual membership sales targets.
Perform additional duties as assigned to support team success.