Membership Sales Ambassador Part Time

BJ's Wholesale Club • Sevierville, TN

1d

About The Position

The Membership Sales Ambassador promotes and sells BJ’s membership programs, supporting membership acquisition, renewals, upgrades, and retention. The role also serves as a first point of contact for members with questions and concerns, credit card applications, merchandise returns and exchanges, product lookups, and order pickups. The ambassador provides efficient, courteous service, helps resolve or escalate member issues, and assists with Buy Online and Pick Up In Club orders.

The position requires following club policies and procedures, contributing to a safe and positive member and team environment, and supporting daily club standards. Team members may be assigned other duties or asked to work in other departments. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Results-driven, with demonstrated success in achieving goals.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
• Pitch membership programs in accordance with company policies and convert prospective members.
• Sell membership products to prospective and existing members and work toward business-established goals and benchmarks.
• Maintain a clear understanding of BJ’s membership options and co-brand credit card.
• Provide customer service for membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
• Assist members with Buy Online and Pick Up In Club orders.
• Maintain club policies and procedures and contribute to daily club standards.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed