Membership Recruitment & Retention Specialist-Staten Island

GIRL SCOUTS OF GREATER NY INC•York, NY

10d•Hybrid

About The Position

The Membership Recruitment & Retention Specialist increases girl and adult membership recruitment and retention throughout Staten Island while supporting troop engagement, volunteer training, and ongoing member support. The Specialist is a primary contact for Staten Island troop leaders, Service Units, families, and community partners. The role builds relationships with schools, community centers, and local organizations; turns prospective members into active participants; supports troop placement and volunteer onboarding; and advances year-over-year renewals. The Specialist engages Service Units monthly, gathers volunteer feedback, and promotes Volunteer Toolkit, Looker, gsLearn, and BAND to strengthen the Girl Scout Leadership Experience. This is a hybrid position involving in-office, virtual, and in-field work, with some evening requirements and flexible hours that may include evenings and weekends. The role has regular contact with youth, caregivers, volunteers, and community members. It requires the ability to lift and carry at least 25 pounds and to manage confidential information. Girl Scouts of Greater New York serves 16,000 girls ages 5–18 each year. Its programs include troop experiences, STEM and robotics, leadership development, community service, support for unhoused girls living in shelters, summer camp, and the Cookie Program. The position pays $55,000 annually and includes comprehensive benefits. GSGNY is an equal opportunity employer and provides reasonable accommodations as applicable.

Requirements

Bachelor’s degree or 3 years of related experience.
At least 2 years of related experience.
Strong aptitude for using database systems, including Salesforce and Looker.
Superior problem-solving skills and ability to work independently.
Sound judgment regarding data integrity; ability to analyze and present issues, and maintain and organize workload.
Ability to communicate technical information to non-technical team members and work well with a team.
Ability to work cross-functionally and identify how processes contribute to broader goals.
Excellent organizational skills and attention to detail.
Ability to manage and maintain confidential information.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; advanced computer skills such as experience working with CMS databases.
Ability to lift and carry a minimum of 25 pounds.
Excellent interpersonal skills and sensitivity to cultural differences among staff, youth, and volunteers, through an anti-racist lens.
Ability to work flexible hours, including some evenings and weekends.
Ability to work in a hybrid environment combining in-office, virtual, and in-field work.
Comfort with regular contact with youth, caregivers, volunteers, and community members.

Responsibilities

Implement Staten Island recruitment strategies to increase new girl and adult memberships and meet assigned membership goals.
Build and maintain partnerships with schools, Head Start programs, community centers, faith-based organizations, and other community organizations.
Coordinate school visits, recruitment events, information sessions, and community outreach; promptly follow up with prospective families and volunteers.
Manage recruitment leads, registrations, and troop placement in collaboration with the Membership and Customer Care teams.
Provide customer service and proactive support to troop leaders, volunteers, and families to improve year-over-year retention.
Attend and, when needed, coordinate monthly Service Unit meetings; identify troop needs, leadership gaps, and opportunities for troop growth.
Onboard new volunteers, coordinate required training and background-check processes, and promote Volunteer Toolkit, Looker, gsLearn, and BAND.
Survey and engage active leaders quarterly; share findings and coordinate retention and volunteer-support improvements across departments.
Maintain accurate Salesforce and Looker records; monitor recruitment, renewal, troop engagement, and partnership progress; report outcomes and represent GSGNY at Staten Island events.