Membership Operations Coordinator

Healthy Gamer•Houston, TX

3d•Remote

About The Position

Healthy Gamer is a mental health coaching service that aims to make mental health care inclusive and affordable. Since its launch in November 2019, it has assisted over 32,000 individuals in 150 countries. The organization has a significant online presence, ranking among the top 0.1% of Twitch streamers and top 1% of YouTube channels. Healthy Gamer is expanding its resources to address mental health challenges and is seeking passionate individuals to join their team. They are building teams focused on mental wellness and foster a fun work environment.

Requirements

2+ years running an online community on Circle, Discord, Slack, Mighty Networks, Skool, or similar
Strong writing and communication skills, with care for sensitive topics
Organized, self-directed, and takes initiative
Comfortable interfacing with senior stakeholders on scheduling and content coordination
Comfort working in a remote, online environment

Nice To Haves

Direct Circle experience
Background in paid membership communities or creator businesses
Familiarity with mental health, gaming, or personal development audiences
Light design skills (Canva or similar) for community graphics

Responsibilities

Own the membership content calendar end-to-end, including topics, livestream dates, and post-livestream handoffs, driven by membership community feedback.
Scout, surface and schedule membership guest lecturers with approval from the Content Product Manager.
Drive the operational work that keeps the monthly content cadence going, confirming topics, assets, and coordination with the content and marketing teams for membership lecture promotion.
Post announcements on the memberships community platform (Circle) and YouTube membership community tab.
Manage YouTube membership communications: respond to member questions, surface recurring themes to the Content PM, and turn frequent questions into documentation or FAQ updates.
Create posts to drive engagement on the membership community platform, and report on what's working with both quantitative and qualitative signals.
Maintain a community engagement calendar for the Membership community.
Own the structure of the Membership community platform: organization, naming, posts, tagging, courses, navigation, and onboarding.
Keep the space architecture aligned with what and how members are actually using them.
Keep the space architecture aligned with features on the HG Platform.
Draft and publish member announcements: launches, programming changes, schedule updates.
Maintain the auto-generated weekly digest with current content, updates, and links.
Build out the member-facing documentation library: how to use Circle, how to access content, FAQs, troubleshooting, etc.
Maintain the internal membership knowledge base: product structure (tiers, pricing, what's included), decision and experiment history, and key member insight themes.
Document recurring member feedback patterns from Circle, YouTube comments, and the digest, so the team has a living view of what members are asking for.
Surface gaps in documentation based on what questions keep coming up.