Membership & Marketing Associate

The Yale Club of New York City•New York, NY

16h•$68,000 - $70,000

About The Position

The Yale Club of New York City is hiring two Membership & Marketing Associates to support the Membership & Marketing team in driving membership growth, retention, and engagement through marketing strategies and member services. The role includes membership administration, responding to prospective members, conducting tours, promoting membership, tracking results, and using the Club’s software to process membership activities. It also supports Club communications, marketing, social media, content creation, and photo and video editing. Two schedules are listed: Associate I works Monday through Friday, 8:30 a.m. to 5:00 p.m.; Associate II works Monday through Friday, 10:00 a.m. to 6:00 p.m. The schedule must also be flexible to meet departmental needs, including weekends and/or late evenings. The salary range is $68,000–$70,000.

Requirements

At least two years of experience in membership, hospitality, marketing/communications, or another relevant industry.
Strong written and verbal communication skills, including excellent writing, proofreading, and editing abilities.
Strong working knowledge of Microsoft Office, Canva, and Adobe Creative Suite.
Experience with photography and videography, including photo and video editing.
Ability to maintain a flexible schedule to meet the needs of the Club and department, including weekends and/or late evenings.
Professional demeanor and respectful, professional interactions with members, guests, and staff.
Ability to stay organized, exercise sound judgment, perform detailed tasks, and understand, follow, and give clear verbal and written directions.
Professional telephone and written etiquette when communicating with members.
Ability to maintain a neat, clean, and well-groomed appearance in accordance with Yale Club grooming standards.

Nice To Haves

A bachelor’s degree or a combination of education and experience.
Experience with membership management and club operations platforms, particularly Northstar, Pacesetter, and Clubessential.

Responsibilities

Handle membership administration, including responding to member correspondence and telephone calls, sending membership payment links, following up on pending payments, and reporting on payment-link follow-up.
Use the Club’s software programs to process all aspects of membership and work with mobile applications.
Conduct tours for members and prospective members, follow up to support application submission, and track tour activity and conversion to paid membership.
Attend Yale Campus and other offsite events to promote membership.
Attend and assist with on-premises membership events, including registration, setup, and cleanup.
Attend selected private events on premises to promote membership.
Address and resolve member and guest concerns or complaints promptly and constructively.
Explain Club services to members and guests, including restaurants, lounges, activities and events, transportation, and valet services.
Collaborate within and across departments to execute marketing strategies.
Create on-brand print and digital content for the website, social media, marketing collateral, email newsletters, signage, menus, and other materials.
Take and edit photos and videos to build the Club’s digital assets.
Prepare weekly membership demographic reports for trend analysis.
Assist with Membership & Marketing Committee meetings and events.
Perform other duties assigned by the Director of Membership & Marketing.