Membership Associate

Arch Amenities Group•Whitefish Bay, WI

11h•$16 - $18•Onsite

About The Position

Arch Amenities Group, a leading spa, fitness, and leisure firm, is seeking a Full Time Membership Sales Associate for the Harry & Rose Samson Family Jewish Community Center / JCC Milwaukee in Whitefish Bay, WI. This role is responsible for establishing, marketing, and growing prospects and lead generation for new member sales while maintaining a quality membership base. The position offers a Tuesday-Saturday schedule with alternating shifts (8-4 or 11-7pm) and compensation includes a full-time hourly rate of $16-$18/hr, plus monthly commission and a monthly bonus plan up to an additional $700/mo. Arch Amenities Group is committed to a diverse workforce and is an equal employment opportunity employer.

Requirements

1–3 years of experience in sales, hospitality, or customer service
Exceptional verbal and written communication skills with the ability to maintain a professional yet warm tone.
A genuine passion for community health and an understanding of the non-profit model.
Proficiency in CRM software (Salesforce) and Microsoft Office Suite.
Strong interpersonal skills, a resilient "can-do" attitude, and the ability to handle objections with empathy.

Nice To Haves

fitness industry experience is a plus

Responsibilities

Conduct engaging and informative facility tours that highlight our unique value proposition and community impact.
Respond promptly to inquiries via phone, email, and walk-ins, utilizing a consultative approach to match prospects with the right membership tier.
Meet or exceed monthly sales goals and conversion targets to support organizational growth.
Facilitate a seamless onboarding process for new members, ensuring they are connected to programs, orientations, and staff.
Execute proactive outreach to "at-risk" members to improve retention and address concerns before they lead to cancellations.
Assist in the development and execution of the 30-60-90 day member journey to ensure long-term engagement.
Accurately process membership applications, financial assistance requests, and billing updates in the CRM system.
Maintain a clean, welcoming, and professional presence at the front desk or membership hub.
Collaborate with the marketing team to provide feedback on local competitor trends and membership promotions.
Working Scheduled hours which could include but are not limited to nights, weekends and holidays.
Educate prospects on our non-profit mission and how their membership dues support community scholarships and youth programming.
Represent the organization at local community events, health fairs, and corporate partner meetings.