Membership Lead
About The Position
The Membership Lead is part of the club’s leadership team and helps create a clean, safe, and enjoyable environment for members and team members. The role supports club success and profitability through sales leadership, exceptional member service, expense management, and effective team leadership. The Membership Lead oversees the guest experience and serves as the first point of contact for prospective members, contributing to the member lifecycle from onboarding through ongoing retention. The role drives sales and ancillary revenue, develops team sales performance, and partners with the General Manager on sales goals and club financial and operational performance. It also supports member engagement and retention, club operations, marketing initiatives, inventory management, and shift coverage across club operating roles as needed.
Requirements
- High school diploma or GED required.
- Passion for helping others achieve their goals.
- Ability to thrive in a fast-paced environment and be risk-management oriented.
- Flexible, positive attitude in meeting and exceeding member expectations.
- Excellent communication skills; ability to work under pressure and time constraints and display positive behavior in member interactions.
- Strong task completion and follow-through skills, with the ability to maintain focus in a hectic and evolving environment.
- Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
- CPR/AED certification required within the first 30 days of hire.
Nice To Haves
- College degree in business, retail, or hospitality desired.
- Prior supervisory experience in a service industry preferred.
- Knowledge, experience, and understanding of fitness, including equipment, personal training, and group fitness desired.
- Bilingual skills are a plus.
Responsibilities
- Meet and exceed sales targets through effective sales strategies, prospect tours, and follow-up on leads.
- Identify upselling opportunities for multi-club access, membership add-ons, and personal training where available.
- Conduct regular sales training sessions for team members.
- Collaborate with the General Manager to set and achieve sales goals.
- Promote a sales-oriented culture that prioritizes member experience and retention.
- Maintain cleanliness and safety standards and lead club operations to meet member expectations.
- Support membership events and promote programming to drive engagement and retention.
- Coach and mentor team members to improve sales skills and performance.
- Communicate team feedback to the General Manager.
- Support the General Manager with scheduling and coverage needs due to absences.
- Provide direction to the team when necessary in the absence of the General Manager and/or Assistant General Manager.
- Assist the General Manager in achieving club financial and operational performance and identifying positive trends and opportunities.
- Support marketing initiatives, promotional offers, and programs to drive sales and retention.
- Use club-level social media accounts to generate engagement and prospective member leads.
- Partner with the General Manager to maintain club supplies inventory and stock levels.
- Cover shifts in other club operating roles, including Welcome Desk, Custodial, or Kid Zone, as needed or assigned.
- Attend and participate in required meetings and trainings as needed.
- Travel occasionally for company meetings and based on business needs.
- Perform additional duties and responsibilities as assigned.
Benefits
- Free health club membership
- Casual work environment
- Discount on all retail items
- 401(K) savings plan
- Medical, dental, vision, and additional benefit plans available
- Professional growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
