Membership Lead

In-Shape Fitness•Elk Grove, CA

About The Position

The Membership Lead is part of the club’s leadership team and helps create a clean, safe, and enjoyable environment for members and team members. The role contributes to club success and profitability through sales efforts, effective leadership, exceptional member service, and expense management. The Membership Lead oversees the guest experience and serves as the first point of contact for prospective members, contributing to onboarding and ongoing member retention. The position drives sales and ancillary revenue, develops team members’ sales performance, and works with the General Manager on sales goals and club performance. It also supports member engagement, retention, club operations, marketing initiatives, inventory management, scheduling and coverage. As needed or assigned, the Membership Lead covers other club operating roles, including Welcome Desk, Custodial, or Kid Zone.

Requirements

High school diploma or GED required.
Passion for helping others achieve their goals.
Ability to thrive in a fast-paced environment and be risk-management oriented.
Flexible, positive attitude in meeting and exceeding member expectations.
Excellent communication skills; ability to work under pressure and time constraints and display positive behavior in member interactions.
Strong task completion and follow-through skills, with the ability to maintain focus in a hectic and evolving environment.
Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
CPR/AED certification required within the first 30 days of hire.

Nice To Haves

College degree in business, retail, or hospitality desired.
Prior supervisory experience in a service industry preferred.
Knowledge, experience, and understanding of fitness, including equipment, personal training, and group fitness desired.
Bilingual skills are a plus.

Responsibilities

Meet and exceed sales targets through effective sales strategies, prospect tours, and follow-up on leads.
Identify upselling opportunities for multi-club access, membership add-ons, and personal training where available.
Conduct sales training sessions for team members to improve performance and conversion rates.
Collaborate with the General Manager to set and achieve sales goals.
Create a sales-oriented culture that prioritizes member experience and retention.
Maintain high cleanliness and safety standards.
Support membership events and promote programming to drive engagement and retention.
Lead club operations to meet member expectations.
Coach and mentor team members to improve their sales skills and performance.
Communicate team feedback to the General Manager as an ambassador for the team.
Support the General Manager with scheduling and coverage needs due to absences.
Direct the team when necessary in the absence of the General Manager and/or Assistant General Manager.
Assist the General Manager in achieving club financial and operational performance and identifying positive trends and opportunities.
Ensure efficient club operations that support sales objectives and member satisfaction.
Support marketing initiatives, promotional offers, and programs to drive sales and retention.
Use club-level social media accounts to generate member engagement and prospective member leads.
Partner with the General Manager to maintain appropriate club supply inventory and stock levels.
Cover other club operating roles, including Welcome Desk, Custodial, or Kid Zone, as needed or assigned.
Perform additional duties and responsibilities as assigned.
Attend and participate in required meetings and training as needed.
Travel occasionally for company meetings and business needs.