Membership Lead

In-Shape Fitness • Orangevale, CA

1d

About The Position

The Membership Lead is part of the club’s leadership team and helps create a clean, safe, and enjoyable environment for members and team members. The role supports club success and profitability through sales, leadership, member service, and expense management. It oversees the guest experience and serves as the first point of contact for prospective members, contributing to the member lifecycle from onboarding through ongoing retention.

The Membership Lead drives sales and revenue, helps deliver strong member experiences, coaches and supports team members, and assists with club operations and financial performance. The role may also cover other club operating positions, including the Welcome Desk, Custodial, or Kid Zone, as needed or assigned.

Requirements

• High school diploma or GED.
• Passion for helping others achieve their goals.
• Flexible and positive attitude in meeting and exceeding member expectations.
• Excellent communication skills; ability to work under pressure and time constraints and display positive behavior in member interactions.
• Strong task completion and follow-through skills, with the ability to maintain focus in a hectic and evolving environment.
• Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
• Ability to travel occasionally for company meetings and based on business needs.
• CPR/AED certification required within the first 30 days of hire.

Nice To Haves

• College degree in business, retail, or hospitality.
• Prior supervisory experience in a service industry.
• Knowledge, experience, and understanding of fitness, including equipment, personal training, and group fitness.
• Bilingual skills.

Responsibilities

• Meet and exceed sales targets through effective sales strategies, prospect tours, and follow-up on leads.
• Identify upselling opportunities, including multi-club access, membership add-ons, and personal training where available.
• Conduct sales training sessions to improve team performance and conversion rates.
• Collaborate with the General Manager to set and achieve sales goals.
• Promote a sales-oriented culture that prioritizes member experience and retention.
• Maintain cleanliness and safety standards and lead club operations to meet member expectations.
• Support membership events and promote programming to drive engagement and retention.
• Coach and mentor team members to improve sales skills and performance.
• Communicate team feedback to the General Manager.
• Support the General Manager with scheduling and coverage needs related to absences.
• Provide direction to the team when necessary in the absence of the General Manager and/or Assistant General Manager.
• Assist the General Manager in achieving club financial and operational performance and identifying trends and opportunities.
• Support marketing initiatives, promotional offers, and programs to drive sales and retention.
• Use club-level social media accounts to generate engagement and prospective members.
• Partner with the General Manager to maintain appropriate supplies inventory and stock levels.
• Cover shifts in other club operating roles, including Welcome Desk, Custodial, or Kid Zone, as needed or assigned.
• Attend required meetings and trainings and perform additional duties as assigned.

Benefits

• Free health club membership.
• Casual work environment.
• Discount on all retail items.
• 401(k) savings plan.
• Medical, dental, vision, and additional benefit plans available.
• Professional growth and development opportunities.
• Bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED