Membership Lead
About The Position
The Membership Lead is part of the club’s leadership team and is responsible for creating a clean, safe, and enjoyable environment for members and team members. The role supports club success and profitability by leading sales efforts, providing effective leadership, delivering exceptional member service, and managing and controlling expenses. The Membership Lead oversees the guest experience and serves as the first point of contact for new member prospects. The role has an impact across the member lifecycle, from onboarding through ongoing retention, and fosters a positive, supportive atmosphere that contributes to member satisfaction and club success.
Requirements
- High school diploma or GED required.
- Passion for helping others achieve their goals.
- Thrive in a fast-paced environment.
- Risk-management orientation.
- Flexible, positive attitude in meeting and exceeding members’ expectations.
- Excellent communication skills; ability to work under pressure and time constraints and display positive behavior in member contacts.
- Strong task-completion and follow-through skills and ability to maintain focus in a hectic and evolving environment.
- Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
- CPR/AED certification required within the first 30 days of hire.
Nice To Haves
- College degree in business, retail, or hospitality.
- Prior supervisory experience in a service industry.
- Knowledge, experience, and understanding of fitness, including equipment, personal training, and group fitness.
- Bilingual skills.
Responsibilities
- Meet and exceed sales targets through effective sales strategies, prospect tours, and follow-up on leads.
- Identify upselling opportunities, including multi-club access, membership add-ons, and personal training where available.
- Conduct sales training sessions to improve team performance and conversion rates.
- Collaborate with the General Manager to set and achieve sales goals.
- Create a sales-oriented culture that prioritizes member experience and retention.
- Maintain high cleanliness and safety standards.
- Support membership events and promote programming to drive engagement and retention.
- Lead club operations to ensure member expectations are met.
- Coach and mentor team members to improve sales skills and performance.
- Represent the team and communicate team feedback to the General Manager.
- Support the General Manager with scheduling and coverage needs due to absences.
- Understand club operations and direct the team when necessary in the absence of the General Manager and/or Assistant General Manager.
- Assist the General Manager in achieving club financial and operational performance.
- Help identify positive trends and areas of opportunity.
- Ensure efficient club operations that support sales objectives and member satisfaction.
- Support marketing initiatives, promotional offers, and programs to drive sales and retention.
- Use club-level social media accounts to generate member engagement and new member prospects.
- Partner with the General Manager to maintain appropriate club supplies inventory and stock levels.
- Cover shifts in other club operating roles, including Welcome Desk, Custodial, or Kid Zone, as needed or assigned.
- Perform additional duties and responsibilities as assigned.
- Attend and participate in required meetings and trainings as needed.
- Travel occasionally for company meetings and based on business needs.
Benefits
- Free health club membership
- Casual work environment
- Discount on all retail items
- 401(K) savings plan
- Medical, dental, vision, and additional benefit plans available
- Professional growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
