Part Time Membership / Front Desk

Fox Chapel • Fox Chapel, PA

1d

About The Position

Goldfish Swim School - Fox Chapel is seeking a part-time Front Desk Sales Associate to support swim lesson memberships and provide welcoming, high-quality customer service. The associate guides prospective and current families through membership options by phone and in person, introduces families to the program, helps them through their first days at Goldfish, and supports swimmers as they progress through lessons.

Success in this role means building parents’ trust as a go-to resource, helping families feel informed and excited to enroll, promptly contacting new inquiries and converting them into memberships, and contributing to membership retention and growth. The position includes paid on-the-job training, a set weekly schedule, and free swim lessons for employees’ children and siblings. Weekday lessons end at 8:00 p.m.; there are no Saturday or Sunday nights.

Goldfish Swim School emphasizes a welcoming, inclusive team culture grounded in integrity, compassion, trust, customer service, extraordinary results, and celebrating accomplishments. Each location is independently owned and operated, and its franchisee is the employer.

Requirements

• Enjoy talking with people and helping them feel confident in their decisions.
• Be comfortable balancing a warm, friendly approach with confidently asking for a sale.
• Enjoy working toward goals and celebrating accomplishments.
• Be able to build rapport with parents and family members and use available resources to meet their needs.
• Use observation, conversation, and relationship-development skills to identify parent concerns and offer solutions.

Nice To Haves

• Sales, customer service, or hospitality experience is preferred.
• Experience in a gym, fitness or recreation center, spa, hotel, concierge role, customer success, customer relations, sales or services, or inside sales is mentioned as relevant background.

Responsibilities

• Guide prospective and existing families on swim lesson memberships by phone and in person.
• Introduce families to the swim program and guide them through their first days at Goldfish.
• Support swimmers and families as swimmers progress through lesson levels.
• Contact new inquiries promptly and work to convert them into memberships.
• Build rapport with parents and family members, identify their concerns, and offer solutions using available resources.
• Contribute to membership retention and growth.
• Provide friendly, confident customer service and contribute to a positive family experience.

Benefits

• Free uniforms
• Opportunity for advancement
• Training and development
• Employee discounts
• Free food and snacks
• Recognition programs celebrating wins, member retention, and customer-service moments
• $17.00 per hour
• Paid on-the-job training
• Set weekly schedule
• Free swim lessons for children and siblings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed