Membership Experience Staff - Opening 4:30am

YMCA Virginia Peninsulas•Newport News, VA

About The Position

Under the supervision of the designated supervisor, the Membership Experience Staff member helps deliver an outstanding member experience in keeping with the YMCA of the Virginia Peninsulas’ mission, policies, and goals. The role emphasizes high-quality service and working with staff to welcome, connect, support, and engage members, guests, and staff. The employee supports YMCA programs and operations, including welcoming and checking in visitors, running daily Welcome Center operations, processing membership and program paperwork, answering phones, giving facility tours, and maintaining a clean and supplied work area. The role also includes attending meetings and trainings, following safety and reporting procedures, participating in fundraising efforts, and carrying out related duties as needed. The position contributes to membership growth and retention, member satisfaction, a positive YMCA image, strong relationships, a safe and clean facility, and quality standards. The job description states that duties are not all-inclusive and may be revised; it is not a written or implied contract.

Requirements

Minimum age of 16.
Ability to use basic software programs and phone systems.
Ability to perform the math skills needed to manage money accurately and follow accounting procedures for YMCA software operations.
Business-professional communication skills.
Obtain CPR/First Aid/AED/O2/CAP certification within 60 days of hire.
Complete and maintain required training, including New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
Satisfactory completion of a criminal background check and Child Protective Services check.
Ability to read, analyze, and interpret documents.
Ability to respond effectively to inquiries or complaints.
Ability to apply mathematical concepts to practical situations.
Ability to reason through and define difficult problems with limited direction as to means and results.
Ability to meet the physical demands of the position.

Nice To Haves

YMCA experience in member services, programs, or a related field is preferred.

Responsibilities

Support the YMCA’s mission, vision, and goals.
Promote a professional work environment by modeling caring, honesty, respect, and responsibility.
Lead in a manner that advances the YMCA’s cause through programs focused on youth development, healthy living, and social responsibility.
Greet and check in everyone entering the building, process new visitors when necessary, and greet members by name as they are scanned into the system.
Implement the daily operations of the Welcome Center.
Maintain the cleanliness of the work area and replenish supplies.
Wear the staff uniform and name tag, or professional attire when appropriate.
Complete membership and program paperwork and processes in current YMCA operating systems.
Give facility tours to current and prospective members.
Answer multiple-line phones efficiently using the YMCA greeting.
Attend scheduled staff meetings and trainings.
Help ensure members, guests, and program participants are in a safe environment and actively follow the center Emergency Operations Plan (EOP).
Follow department Association standards.
Follow mandated abuse-reporting requirements.
Act as a leader in emergencies and report accidents or incidents according to the Emergency Communication Action Plan.
Promote and participate in YMCA fundraising efforts, including Annual Support and United Way Campaigns.
Carry out other related duties requested by the Membership Department or center operations to support an excellent member experience.