Membership Experience Staff

YMCA Virginia Peninsulas•Heathsville, VA

About The Position

Under the supervision of the designated supervisor, and in harmony with the mission, policies, and goals of the YMCA of the Virginia Peninsulas, the Membership Experience Staff member delivers an outstanding member experience. The role emphasizes high-quality service and works with staff to welcome, connect, support, and engage members, guests, and staff. The position supports daily Welcome Center operations, including greeting and checking in visitors, processing membership and program paperwork, giving facility tours, answering phones, and maintaining a clean, supplied area. Staff members help ensure a safe environment, follow emergency and abuse-reporting procedures, attend scheduled meetings and trainings, and contribute to YMCA fundraising efforts. The role supports the YMCA’s goals of youth development, healthy living, and social responsibility. The job description is not all-inclusive, and the employee may be asked to perform other reasonably related duties. It may be reviewed and revised as necessary and is not a written or implied contract.

Requirements

Be at least 16 years of age.
Ability to use basic software programs and phone systems.
Ability to perform the math required to manage money accurately and follow accounting procedures for YMCA software operations.
Business-professional communication skills.
Obtain CPR/First Aid/AED/O2/CAP certification within 60 days of hire.
Complete and maintain required training, including New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
Satisfactory completion of a criminal background check and Child Protective Services check.
Ability to read, analyze, and interpret documents.
Ability to respond effectively to inquiries or complaints.
Ability to apply mathematical concepts to practical situations.
Ability to reason through and define difficult problems with limited direction regarding means and results.
Ability to meet the physical demands of the position.

Nice To Haves

YMCA experience in member services, program, or a related field is preferred.

Responsibilities

Support the mission, vision, and goals of the YMCA.
Model the values of caring, honesty, respect, and responsibility to promote a professional work environment and character development.
Lead in a manner that advances the YMCA’s cause through programs focused on youth development, healthy living, and social responsibility.
Greet everyone entering the building, check them in, and process new visitors when necessary; greet members by name as they are scanned into the system.
Implement the daily operations of the Welcome Center.
Maintain the cleanliness of the area and replenish supplies.
Wear the staff uniform and name tag, or professional attire when appropriate.
Complete membership and program paperwork and processes in current YMCA operations systems.
Give facility tours to current and prospective members.
Answer multiple-line phones efficiently using the YMCA greeting.
Attend staff meetings and trainings as scheduled.
Help ensure members, guests, and program participants are in a safe environment and actively follow the center Emergency Operations Plan.
Follow department Association standards.
Follow mandated abuse-reporting requirements.
Lead during emergency situations and report accidents or incidents according to the Emergency Communication Action Plan.
Promote and participate in YMCA fundraising, including Annual Support and United Way Campaigns.
Perform other related duties as needed by the Membership Department and center operations to ensure an excellent member experience.