Membership Experience Staff - Opening 4:30am

YMCA of the Virginia Peninsulas•Newport News, VA

5d•$13 - $16

About The Position

Under the supervision of the designated supervisor, the Membership Experience Staff member helps deliver an outstanding member experience in accordance with the YMCA of the Virginia Peninsulas’ mission, policies, and goals. The role emphasizes high-quality service and works with staff to welcome, connect, support, and engage members, guests, and staff. The position supports the YMCA’s mission and values, carries out daily Welcome Center operations, greets and checks in visitors, processes membership and program paperwork, gives facility tours, and responds to phone inquiries. The staff member also helps maintain a clean, supplied, safe, and welcoming facility; follows emergency, safety, and abuse-reporting procedures; attends scheduled meetings and training; and participates in YMCA fundraising efforts. Other reasonably related duties may be assigned by a supervisor. The position requires being at least 16 years old, business-professional communication, basic software and phone-system skills, and the ability to handle money and related accounting procedures. CPR/First Aid/AED/O2/CAP certification is required within 60 days of hire, along with completion and maintenance of required training and satisfactory criminal-background and Child Protective Services checks. YMCA experience in member services, programs, or a related field is preferred. Benefits include a YMCA adult membership and retirement benefits of 12% upon meeting the National YMCA Retirement Fund requirements.

Requirements

Be at least 16 years of age.
Ability to use basic software programs and phone systems.
Ability to perform the math needed to manage money accurately and handle accounting procedures for YMCA software operations.
Business-professional communication skills.
Obtain CPR/First Aid/AED/O2/CAP certification within 60 days of hire.
Complete and maintain required trainings, including New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
Satisfactory completion of a criminal background check and Child Protective Services check.
Ability to read, analyze, and interpret documents.
Ability to respond effectively to inquiries or complaints.
Ability to apply mathematical concepts to practical situations.
Ability to reason through and define difficult problems with limited direction as to means and results.
Ability to meet the physical demands of the position.

Nice To Haves

YMCA experience in member services, a program, or a related field.

Responsibilities

Support the YMCA’s mission, vision, and goals.
Model the values of caring, honesty, respect, and responsibility to promote a professional work environment.
Lead in ways that advance the YMCA’s community-strengthening cause through youth development, healthy living, and social responsibility programs.
Greet everyone entering the building, check them in, and process new visitors when needed; greet members by name as they are scanned into the system.
Implement the daily operations of the Welcome Center.
Maintain the cleanliness of the area and replenish supplies.
Wear the staff uniform and name tag, or professional attire when appropriate.
Complete membership and program paperwork and processes in current YMCA operations systems.
Give facility tours to current and prospective members.
Answer multiple-line phones efficiently using the YMCA greeting.
Attend staff meetings and trainings as scheduled.
Help ensure members, guests, and program participants are in a safe environment and follow the center Emergency Operations Plan.
Follow department Association standards and mandated abuse-reporting requirements.
Lead in emergency situations and report accidents or incidents according to the Emergency Communication Action Plan.
Promote and participate in YMCA fundraising efforts, including Annual Support and United Way Campaigns.
Perform other related duties as needed to support an excellent member experience.