Membership Concierge Opening
About The Position
The Membership Concierge I delivers high-quality customer service to members and guests and serves as their first point of contact. The role helps ensure visitors feel welcomed and valued while building relationships that support member loyalty and healthy-lifestyle goals. The position works in a fast-paced environment and includes answering incoming calls, keeping current on club programming and policies, assisting with transactions and account changes, and creating positive hospitality experiences. A minimum of 15 hours of work per week is required. The role is hourly, with pay starting at $15.50 and reaching up to $18.50 based on experience and qualifications.
Requirements
- At least 6 months of service or reception experience.
- Complete Concierge Certification upon hire.
- Work a minimum of 15 hours per week.
- Commitment to serving others.
- Effective verbal communication skills.
- Passion for living a healthy way of life.
- Ability to multitask and provide high-quality customer service in a fast-paced environment.
- Ability to stand for 4 hours at a time.
Nice To Haves
- High school graduate or equivalent.
Responsibilities
- Serve as the first point of contact for members and guests.
- Receive and facilitate incoming phone calls from members and guests.
- Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
- Use a hospitality mindset to build relationships and create extraordinary experiences for members and guests.
- Assist members with transactions and general account changes.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Additional benefits for full-time team members: medical, dental, vision, and prescription drug coverage; short-term and long-term disability insurance; life insurance; pre-tax flexible spending and dependent care plans; parental leave and adoption assistance; paid time off, including 5 to 20 vacation days per calendar year based on tenure and paid sick leave; and a deferred compensation plan for team members who meet the required income threshold.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
