Membership Concierge

Life Time Inc. • Saint Louis Park, MN

3d • $13 - $16

About The Position

The Membership Concierge I delivers high-quality customer service to members and guests and serves as their first point of contact. The role helps visitors feel welcomed and valued, builds relationships that support member loyalty, and assists members in pursuing their healthy way of life goals. The position offers a fun, healthy work environment.

Requirements

• At least 6 months of service or reception experience.
• Complete Concierge Certification upon hire.
• Work a minimum of 15 hours per week.
• Commitment to serving others.
• Effective communication skills, including good verbal communication.
• Passion for living a healthy way of life.
• Ability to multitask and deliver high-quality customer service in a fast-paced environment.
• Ability to stand for 4 hours at a time.

Nice To Haves

• High school graduate or equivalent.

Responsibilities

• Serve as the first point of contact for members and guests.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests appropriately.
• Build relationships with members and guests using a hospitality mindset and create extraordinary experiences.
• Assist members with transactions and general account changes.

Benefits

• Fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
• Training and professional development.
• Paid sick leave where required by law.
• Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
• Full-time team members are eligible for short-term and long-term disability insurance.
• Full-time team members are eligible for life insurance.
• Full-time team members are eligible for pre-tax flexible spending and dependent care plans.
• Full-time team members are eligible for parental leave and adoption assistance.
• Full-time team members are eligible for paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
• Full-time team members may be eligible for a deferred compensation plan if they meet the required income threshold.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed