Membership Experience Staff

YMCA of the Virginia Peninsulas•Kilmarnock, VA

1d•$13 - $15

About The Position

The Membership Experience Staff member works under the supervision of a designated supervisor and in alignment with the mission, policies, and goals of the YMCA of the Virginia Peninsulas. The role is responsible for delivering an outstanding member experience, emphasizing high-quality service and welcoming, connecting, supporting, and engaging members, guests, and staff. The position supports the YMCA’s mission and values, implements daily Welcome Center operations, greets and checks in visitors, processes membership and program paperwork, gives facility tours, answers phone calls, and helps maintain a clean and safe environment. Staff participate in meetings, trainings, fundraising efforts, and emergency procedures, and perform other related duties as needed to support an excellent member experience. The role aims to support membership growth and retention, member satisfaction, positive community relationships, a safe and clean facility, and high-quality department standards.

Requirements

Be at least 16 years of age.
Ability to use basic software programs and phone systems.
Ability to perform the math skills needed to accurately manage money and accounting procedures for YMCA software operations.
Business-professional communication skills.
Obtain CPR, First Aid, AED, O2, and CAP certification within 60 days of hire.
Complete and maintain required training, including New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
Satisfactory completion of a criminal background check and Child Protective Services check.
Ability to read, analyze, and interpret documents.
Ability to respond effectively to inquiries or complaints.
Ability to apply mathematical concepts to practical situations.
Ability to reason through and define difficult problems with limited direction about means and results.
Ability to meet the physical demands of the position.

Nice To Haves

YMCA experience in member services, a program, or a related field is preferred.

Responsibilities

Support the mission, vision, and goals of the YMCA.
Model the values of caring, honesty, respect, and responsibility to promote a professional work environment.
Lead in a manner that advances the YMCA’s community-strengthening mission through youth development, healthy living, and social responsibility programs.
Greet everyone entering the building, check them in, and process new visitors when necessary; greet members by name as they are scanned into the system.
Implement the daily operations of the Welcome Center.
Maintain cleanliness of the area and replenish supplies.
Wear the staff uniform and name tag, or professional attire when appropriate.
Complete membership and program paperwork and processes in current YMCA operations systems.
Give facility tours to current and prospective members.
Efficiently answer multiple-line phones using the YMCA greeting.
Attend staff meetings and trainings as scheduled.
Help ensure members, guests, and program participants are in a safe environment and follow the center Emergency Operations Plan.
Follow department Association standards and mandated abuse-reporting requirements.
Lead during emergency situations and report accidents or incidents according to the Emergency Communication Action Plan.
Promote and participate in YMCA fundraising efforts, including Annual Support and United Way Campaigns.
Perform other related duties as needed by the Membership Department and center operations to ensure an excellent member experience.