Membership Experience Staff

YMCA Virginia Peninsulas•West Point, VA

About The Position

Under the supervision of the designated supervisor, the Membership Experience Staff member supports the mission, purpose, policies, and goals of the YMCA of the Virginia Peninsulas by delivering an outstanding member experience. The role emphasizes high-quality service and works with staff to welcome, connect, support, and engage members, guests, and staff. The position implements daily Welcome Center operations, greets and checks in visitors, processes membership and program paperwork, gives facility tours, answers phones, and helps maintain a clean and safe facility. Staff members attend scheduled meetings and trainings, follow Association standards and emergency procedures, report accidents and incidents, comply with mandated abuse-reporting requirements, and participate in YMCA fundraising efforts. Other reasonably related duties may be assigned by the supervisor. Success is reflected in membership growth and retention, member satisfaction, a positive YMCA image, strong relationships, a pleasant working environment, facility safety and cleanliness, and department audit results. The description is not all-inclusive and is not a written or implied contract.

Requirements

Minimum age of 18.
Ability to use basic software programs and phone systems.
Ability to perform the math needed to manage money accurately and handle accounting procedures in YMCA software operations.
Business-professional communication skills.
CPR, First Aid, AED, and O2 certification required within 60 days of hire.
Complete and maintain required training, including New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
Satisfactory completion of a criminal background check and Child Protective Services check.
Ability to read, analyze, and interpret documents.
Ability to respond effectively to inquiries or complaints.
Ability to apply mathematical concepts to practical situations.
Ability to reason through and define difficult problems with limited direction regarding means and results.
Ability to meet the physical demands of the position.

Nice To Haves

YMCA experience in member services, programs, or a related field is preferred.

Responsibilities

Support the YMCA's mission, vision, and goals.
Model the values of caring, honesty, respect, and responsibility to promote a professional work environment.
Lead in a manner that advances the YMCA's community-strengthening cause through youth development, healthy living, and social responsibility programs.
Greet everyone entering the building, check them in, and process them when necessary; greet members by name as they are scanned into the system.
Implement the daily operations of the Welcome Center.
Maintain cleanliness of the area and replenish supplies.
Wear the staff uniform and name tag, or professional attire when appropriate.
Complete membership and program paperwork and enter processes into current YMCA operations systems.
Give facility tours to current and prospective members.
Answer multiple-line phones efficiently using the YMCA greeting.
Attend staff meetings and trainings as scheduled.
Help ensure members, guests, and program participants are in a safe environment and follow the center Emergency Operations Plan.
Follow department Association standards.
Follow mandated abuse-reporting requirements.
Lead in emergency situations and report accidents or incidents according to the Emergency Communication Action Plan.
Promote and participate in YMCA fundraising efforts, including Annual Support and United Way Campaigns.
Perform other related duties as needed to support the Membership Department, center operations, and an excellent member experience.