Membership Experience Staff

YMCA Virginia Peninsulas•Smithfield, VA

About The Position

Under the supervision of the designated supervisor, the Membership Experience Staff member supports the mission, purpose, policies, and goals of the YMCA of the Virginia Peninsulas by delivering an outstanding member experience. The role emphasizes high-quality service and works with staff to welcome, connect, support, and engage members, guests, and staff. The position carries out the daily operations of the Welcome Center, including greeting and checking in visitors, processing membership and program paperwork, giving facility tours, answering phones, and maintaining a clean, stocked area. The employee helps maintain a safe environment, follows emergency and mandated reporting procedures, participates in staff meetings, trainings, and fundraising efforts, and performs other related duties as needed to support an excellent member experience. The job description is not all-inclusive and is not a written or implied contract. The employee may be asked to perform other reasonably related duties, and the description may be reviewed and revised.

Requirements

Minimum age of 16 years.
Ability to use basic software programs and phone systems.
Ability to perform the math skills needed to accurately manage money and accounting procedures for YMCA software operations.
Business-professional communication skills.
CPR, First Aid, AED, O2, and CAP certification required within 60 days of hire.
Complete and maintain required training, including New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
Satisfactory completion of a criminal background check and Child Protective Services check.
Ability to read, analyze, and interpret documents.
Ability to respond effectively to inquiries or complaints.
Ability to apply mathematical concepts to practical situations.
Ability to reason through difficult problems with limited direction as to means and results.
Ability to meet the physical demands of the position.

Nice To Haves

YMCA experience in member services, program, or a related field.

Responsibilities

Support the mission, vision, and goals of the YMCA.
Model the values of caring, honesty, respect, and responsibility to promote a professional work environment.
Lead in a manner that advances the YMCA’s cause through programs focused on youth development, healthy living, and social responsibility.
Greet everyone entering the building, check them in, and process them when necessary; greet members by name as they are scanned into the system.
Implement the daily operations of the Welcome Center.
Maintain the cleanliness of the area and replenish supplies.
Wear the staff uniform and name tag, or professional attire when appropriate.
Complete membership and program paperwork and processes in current YMCA operations systems.
Give facility tours to current and prospective members.
Answer multiple-line phones efficiently using the YMCA greeting.
Attend scheduled staff meetings and trainings.
Help ensure members, guests, and program participants are in a safe environment and follow the center Emergency Operations Plan.
Follow department Association standards.
Follow mandated abuse reporting requirements.
Act as a leader in emergencies and report accidents or incidents according to the Emergency Communication Action Plan.
Promote and participate in YMCA fundraising efforts, including Annual Support and United Way Campaigns.
Carry out other related duties as deemed necessary by the Membership Department and center operations to ensure an excellent member experience.