Membership Experience Staff

YMCA of the Virginia Peninsulas•Smithfield, VA

2d•$13 - $15

About The Position

Under the supervision of the designated supervisor, and in harmony with the mission, policies, and goals of the YMCA of the Virginia Peninsulas, the Membership Experience Staff member delivers an outstanding member experience. The role emphasizes high-quality service and working with staff to welcome, connect, support, and engage members, guests, and staff. The position supports the YMCA’s mission, vision, and goals; promotes its values of caring, honesty, respect, and responsibility; and helps advance its focus on youth development, healthy living, and social responsibility. The staff member carries out daily Welcome Center operations, helps keep the area clean and stocked, processes membership and program paperwork, gives facility tours, answers phones, and contributes to a safe, welcoming environment. The employee also attends scheduled meetings and trainings, follows YMCA standards and required safety and reporting procedures, and participates in fundraising efforts. The role contributes to membership growth and retention, member satisfaction, a positive YMCA image, strong relationships, a pleasant work environment, facility safety and cleanliness, and quality standards. Other reasonably related duties may be assigned by the supervisor. The job description is not a written or implied contract and may be revised.

Requirements

Minimum age of 16.
Ability to use basic software programs and phone systems.
Ability to perform the math needed to manage money accurately and complete accounting procedures in YMCA software operations.
Business-professional communication skills.
Obtain CPR/First Aid/AED/O2/CAP certification within 60 days of hire.
Complete and maintain required trainings, including New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
Satisfactory completion of a criminal background check and Child Protective Services check.
Ability to read, analyze, and interpret documents.
Ability to respond effectively to inquiries or complaints.
Ability to apply mathematical concepts to practical situations.
Ability to reason through and define difficult problems with limited direction regarding means and results.
Ability to meet the physical demands of the position.

Nice To Haves

YMCA experience in member services, programs, or a related field is preferred.

Responsibilities

Support the YMCA’s mission, vision, and goals.
Model the values of caring, honesty, respect, and responsibility to promote a professional work environment.
Help advance the YMCA’s community mission through programs focused on youth development, healthy living, and social responsibility.
Greet everyone entering the building, check them in, and process new arrivals when necessary; greet members by name as they are scanned into the system.
Implement the daily operations of the Welcome Center.
Maintain the cleanliness of the work area and replenish supplies.
Wear the staff uniform and name tag, or professional attire when appropriate.
Complete membership and program paperwork and processes in current YMCA operations systems.
Give current and prospective members tours of the facility.
Answer multiple-line phones efficiently using the YMCA greeting.
Attend staff meetings and trainings as scheduled.
Help ensure members, guests, and program participants are in a safe environment and follow the center Emergency Operations Plan.
Follow department Association standards and mandated abuse-reporting requirements.
Act as a leader in emergency situations and report accidents or incidents according to the Emergency Communication Action Plan.
Promote and participate in YMCA fundraising, including Annual Support and United Way Campaigns.
Carry out other related duties requested by the Membership Department or center operations to support an excellent member experience.