Membership Experience Staff

YMCA of the Virginia Peninsulas•West Point, VA

9d•$13 - $15

About The Position

Under the supervision of the designated supervisor, and in harmony with the mission, policies, and goals of the YMCA of the Virginia Peninsulas, the Membership Experience Staff member delivers an outstanding member experience. The role emphasizes high-quality service and working with staff to welcome, connect, support, and engage members, guests, and staff. The position supports daily Welcome Center operations, including greeting and checking in visitors, processing membership and program paperwork, giving facility tours, answering phones, and maintaining a clean, stocked area. Staff promote a safe environment, follow emergency and abuse-reporting procedures, attend scheduled meetings and trainings, and participate in YMCA fundraising efforts. The role contributes to membership growth and retention, member satisfaction, a positive YMCA image, strong relationships, and a safe, clean, enjoyable facility. The job description is not all-inclusive and may be revised; it is not a written or implied contract.

Requirements

At least 18 years of age.
Ability to use basic software programs and phone systems.
Ability to perform the math needed to manage money accurately and follow accounting procedures for YMCA software operations.
Business-professional communication skills.
Obtain CPR/First Aid/AED/O2/CAP certification within 60 days of hire.
Complete and maintain required training, including New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
Satisfactory completion of a criminal background check and Child Protective Services check.
Ability to read, analyze, and interpret documents.
Ability to respond effectively to inquiries or complaints.
Ability to apply mathematical concepts to practical situations.
Ability to reason through and define difficult problems with limited direction about means and results.
Ability to meet the physical demands of the position.

Nice To Haves

YMCA experience in member services, program, or a related field is preferred.

Responsibilities

Support the YMCA’s mission, vision, and goals.
Promote a professional work environment by modeling caring, honesty, respect, and responsibility.
Lead in a manner that advances the YMCA’s cause through programs focused on youth development, healthy living, and social responsibility.
Greet everyone entering the building, check them in, and process new visitors when necessary; greet members by name as they are scanned into the system.
Implement daily Welcome Center operations.
Maintain the cleanliness of the area and replenish supplies.
Wear the staff uniform and name tag, or professional attire when appropriate.
Complete membership and program paperwork and processes in current YMCA operations systems.
Give facility tours to current and prospective members.
Answer multiple-line phones efficiently using the YMCA greeting.
Attend staff meetings and trainings as scheduled.
Help ensure members, guests, and program participants are in a safe environment and follow the center Emergency Operations Plan.
Follow department Association standards.
Follow mandated abuse-reporting requirements.
Lead during emergency situations and report accidents or incidents according to the Emergency Communication Action Plan.
Promote and participate in YMCA fundraising efforts, including Annual Support and United Way Campaigns.
Perform other related duties requested by the Membership Department or center operations to support an excellent member experience.