Membership Engagement Specialist - Cape Ann YMCA
About The Position
The Membership Engagement Specialist helps create welcoming experiences and meaningful member connections at the Cape Ann YMCA. Guided by the YMCA’s values of Caring, Honesty, Respect, and Responsibility, this role supports members throughout their YMCA journey and helps strengthen community belonging. The position is based at the Glen T. MacLeod Cape Ann YMCA in Gloucester, Massachusetts, is full-time, and pays $20.00–$23.00 per hour. The schedule is Sunday through Thursday, 10 a.m. to 6 p.m., with flexibility to adjust to programming needs. The specialist engages with members throughout the facility, connects them with programs and resources, leads tours for prospective members, and supports member retention through communication and engagement strategies. The role also promotes membership benefits and events, completes assigned administrative work and reporting, and participates in meetings, training, and special events. The Cape Ann YMCA describes itself as a mission-driven organization focused on strengthening the community and helping people reach their full potential. The position offers professional growth opportunities and benefits supporting employees’ well-being and future.
Requirements
- Previous external sales or customer service experience, particularly in a fast-paced, high-volume environment.
- Flexible schedule to adjust to programming needs.
- Computer proficiency and ability to support others as needed.
- Strong organizational skills and ability to manage multiple priorities in a dynamic environment.
- Highly engaging interpersonal skills and ability to connect effectively with people from diverse backgrounds and communities.
- Ability to maintain confidentiality regarding members’ personal circumstances.
- Ability to lift up to 20 pounds occasionally and 10 pounds frequently.
- Ability to sit, walk, and stand for significant periods.
Nice To Haves
- Bachelor’s degree preferred.
- Hospitality experience is a plus.
Responsibilities
- Welcome members and connect them with YMCA programs, services, and resources.
- Proactively engage with members throughout the facility to foster a positive, inclusive environment.
- Lead by example through friendly, professional interactions and support the Welcome Center team in providing excellent member service.
- Conduct scheduled and walk-in tours for prospective members, highlighting YMCA programs, amenities, and community impact.
- Implement engagement and communication strategies to support retention of new and existing members.
- Promote membership benefits, upcoming events, and special initiatives.
- Communicate clearly and consistently with members, staff, volunteers, and donors.
- Complete administrative duties and reporting as assigned by the Membership Operations Manager.
- Participate in team meetings, association-wide training, and special events.
Benefits
- Paid training and professional development.
- Advancement opportunities across seven YMCA locations.
- Medical insurance.
- Dental insurance.
- Employer-funded life insurance for full-time employees.
- Two weeks of paid vacation, plus sick and personal time for full-time employees.
- 12% employer contribution to the retirement plan, with no employee match required and immediate vesting.
- Free YMCA membership with access to fitness facilities and programs.
- Discounts on swim classes, childcare, camp, and more.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
