Membership Engagement II (Customer Service Representative)

YMCA Of Greater Seattle • Newcastle, WA

4d • Onsite

About The Position

The Membership Engagement II (Customer Service Representative) is an on-site position with the YMCA of Greater Seattle. The role provides exceptional customer service and builds supportive relationships with members, participants, and guests. The representative offers motivation and guidance tailored to members’ needs, connects them with programs and activities that support their goals, and assists with membership and program enrollment.

Requirements

• Be at least 16 years of age.
• Six months or more of relevant work experience, such as sales, retail, reception, or customer service.
• Strong customer service skills, including responding to multiple questions by phone, email, and in person.
• Basic computer skills.

Nice To Haves

• Knowledge of and previous experience working with diverse populations, including differences in language, culture, race, physical ability, or sexual orientation.
• Ability to speak a language in addition to English may be helpful.
• Other combinations of applicable education, training, and experience that provide the knowledge, abilities, and skills needed to perform effectively may be considered.
• Ability to thrive in a collaborative environment, adapt readily, demonstrate ownership and a strong work ethic, solve problems, enjoy serving people, work well as part of a team, and value contributing to a stronger community.

Responsibilities

• Build positive relationships and provide prompt, courteous service to members, participants, and guests.
• Conduct membership interviews, enroll new members, and provide motivational support and guidance.
• Process member applications, including data entry.
• Assist with program registration and inquiries; respond to member concerns and provide information about YMCA membership and programs.
• Refer members to appropriate programs or staff based on their goals and interests.
• Perform routine duties such as changing or handing out towels, checking locker rooms, handing out locker keys, and cleaning equipment.
• Balance and complete reports for financial transactions.
• May control facility access and open or close the facility.
• Support branch member engagement and retention activities.
• Provide guidance and support for assigned at-risk members and maintain related records accurately.
• Follow up with assigned prospects who have not joined.
• Follow up on new-member survey feedback when assigned.
• Attend required staff meetings and trainings.
• Adhere to abuse-prevention policies, maintain appropriate boundaries, complete required training, report suspicious or inappropriate behavior, and comply with mandated reporting requirements.
• Ensure staff are properly screened, trained, supervised, and held accountable to the organization’s abuse risk management standards.
• Perform other duties as assigned.

Benefits

• YMCA of Greater Seattle membership.
• Medical, dental, vision, and life insurance.
• Retirement plan with generous employer contributions.
• Free access to mental health resources.
• Rapidly accruing paid time off (PTO).
• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp, and outdoor leadership programs.
• Program discounts of 25% for part-time staff and 50% for full-time staff.
• Some benefits are available only to full-time staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed