Membership Service Representative II

YMCA of Metropolitan Atlanta•Stone Mountain, GA

5d•Onsite

About The Position

The Membership Service Representative II is responsible for efficiently and effectively carrying out the duties and functions of the membership service area under the direction of the Membership Director. The role emphasizes member service, program knowledge, member and staff safety, and clear communication with members and staff. The representative serves members, guests, prospective members, program participants, volunteers, and collaborative partners at the Wade Walker Family YMCA, in person and by phone, while supporting membership and program sales, member retention, and branch operations.

Requirements

Proficiency with computers and the MS Office Suite.
Ability to pass Traction Rec training within 30 days of hire.
Ability to handle multiple tasks, work independently, solve problems, and manage time effectively.
Ability to maintain member privacy by not sharing personal information.
Strong interpersonal skills and the ability to communicate and manage information effectively with peers, staff, and volunteers.
Ability to establish, collaborate on, and maintain relationships with staff, YMCA members, volunteers, schools, and the general public.
Ability to pass a pre-employment background check, including criminal record check, drug screening, motor vehicle record check, and reference check, according to company policy.
Must be legally eligible to work in the United States without current or future sponsorship.

Nice To Haves

At least one year of paid or volunteer experience in work related to customer service.
Traction Rec experience.
Previous YMCA or nonprofit experience.

Responsibilities

Provide excellent service to members, guests, and program participants in the branch and by phone, contributing to member retention.
Welcome members as they enter and leave the YMCA.
Greet, engage, and/or tour prospective members and program participants.
Support membership operations through the sale of memberships and program offerings.
Develop and maintain knowledge of YMCA services and programs to respond promptly to questions from members, prospective members, and program participants.
Build committed and connected relationships with members, volunteers, and collaborative partners.
Handle and resolve membership concerns directly and inform a supervisor of unusual situations or unresolved issues.
Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and branch emergency procedures.
Follow the policies and procedures in the training manual and implement new policies as they are introduced.
Communicate positively with members, guests, program participants, and volunteers, and provide appropriate assistance as needed.
Assist with the annual branch Why It Matters Campaign and achieve individual and team campaign goals.
Complete assigned Traction Rec trainings and use Traction Rec according to established guidelines.