Membership Coordinator

USA Lacrosse • Sparks, MD

1d • Hybrid

About The Position

USA Lacrosse is looking for a Membership Coordinator to join their Membership & Regional Growth team. This role is crucial for providing customer-first focused support to all USA Lacrosse members and constituents, while also supporting the operations and sales for the Regional Growth team. The Membership Coordinator acts as the primary point of contact, ensuring positive member interactions and timely, professional resolution of inquiries. This administrative support role involves assisting with a variety of member requests and queries via phone, email, and chat, including membership inquiries, event questions, and basic technical support. Additionally, the role supports Regional Managers to ensure an effective sales process, allowing them more time to engage, retain, and acquire members. This position offers behind-the-scenes support for department operations and administrative tasks to drive sales and demonstrate member value. The ideal candidate is customer-first focused with strong attention to detail and a desire to support a mission-based organization, comfortable with providing verbal and written customer service in a behind-the-scenes capacity.

Requirements

• One (1) to three (3) years of experience in an administrative or operations capacity, preferably in a membership, constituent services, donor relations, sales/marketing, public relations, or project management environment.
• Intermediate to advanced computer skills with working knowledge of Microsoft 365 products, including Word, Excel, Outlook, Teams, and PowerPoint.
• Enthusiastic self-starter with strong problem-solving skills and comfort with a growth mindset.
• Strong organizational skills with attention to detail and follow through and the ability to manage multiple tasks while meeting deadlines.
• Strong communication skills, including interpersonal, verbal, and written.
• Ability to listen to member/customer/prospect needs and provide feedback to the regional staff for the development of projects and presentations.
• Ability to work both independently and as part of a collaborative team in a fast-paced, dynamic environment.
• Must possess a strong “customer first” attitude.
• Ability to exercise the appropriate level of discretion and judgment with the capability to maintain confidentiality of sensitive and proprietary information and materials.
• Ability to present a professional persona and presence to build interpersonal relationships and establish credibility externally.
• Ability to be flexible with your work schedule, including the ability to work some nights and weekends based on USA Lacrosse events.
• Willingness to learn about the sport of lacrosse and appreciate the need for developing funds to fuel its development and growth.
• Ability to align with USA Lacrosse’s Mission, Vision, and Values to support our initiatives and organizational goals.

Nice To Haves

• Previous work experience in a non-profit, association management firm, or other member-based organization a plus.
• Working knowledge of Salesforce or similar CRM preferred.

Responsibilities

• Serves as the first point of contact for inquiries from USAL members and constituents, providing customer-first focused service via phone, email, and chat, ensuring their inquiries are resolved in a positive, professional, and timely manner.
• Acts as a key liaison for member and prospect engagement across regions, ensuring they are connected with the Regional Manager for their region.
• Responds to member communications, ensuring any necessary coordination with the regional growth team and other departments throughout USA Lacrosse to ensure thorough and accurate information is provided.
• Partners cross-departmentally to plan and execute member activations, events, and campaigns to appreciate members and promote the value of a USA Lacrosse membership, ensuring a community feel.
• Regularly attends USA Lacrosse events to represent the organization, ensuring members and attendees have an exceptional experience.
• Provides support to the regional leadership and development team to drive effectiveness in the sales process, operations, administration, and project management of USA Lacrosse's programs and initiatives.
• Supports the region and Regional Manager they are assigned to in managing accounts and prospects, including verbal and written follow-up and project management of regional initiatives.
• Monitors, measures, and reports on any challenges/areas of opportunity/trends across all USA Lacrosse media assets.
• Manages logistics for key events including the USA Lacrosse events and regional events/conferences.
• Supports the regional development team and member organizations by providing administrative support so they have a greater bandwidth to engage, retain, and acquire current and prospective members.
• Assists with membership inquiries and issues, ensuring timely resolution in coordination with internal departments.
• Maintains SOPs, forms, and collateral for membership and regional programs.
• Facilitates and tracks the annual grant process with sport development, DEI, coach development, and officials’ development.
• Collaborates with internal departments to coordinate and organize membership related events and initiatives in their assigned region.

Benefits

• Medical, Dental, and Vision insurance, offering multiple options for Medical and Dental (eligible the first of the month following 30 days of employment).
• Company paid Life and AD&D at one times an employee’s annual salary up to $50,000 and company paid Long Term Disability (LTD) at one year of employment.
• 403(b) retirement plan (eligible immediately upon hire), including a 4% employer contribution at one year of employment.
• Generous PTO, company paid holidays, bereavement, jury duty, and parental and maternity leave.
• Additional voluntary insurance options, such as supplemental benefits through Colonial and Nationwide pet insurance.
• Discounts on USA Lacrosse merchandise.
• Free onsite gym at HQ office.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed