Membership Coordinator

Metropolitan YMCA of the Oranges•Livingston, NJ

2d•Onsite

About The Position

Under the general direction of the Membership Director, the Membership Coordinator is responsible to assist with leading and training the Welcome Center. Major areas of responsibility and accountability include, but are not limited to membership sales and retention, leading and training the membership staff, and assigned budget responsibility. The YMCA COMPETENCIES (Leader) include Mission Advancement, Collaboration, Operational Effectiveness, and Personal Growth. As a member of the professional staff, this role shares responsibility for the administration and success of the overall Branch performance and helps maintain a positive image for the West Essex YMCA. The role requires articulating and modeling YMCA’s four core values of Caring, Honesty, Respect, and Responsibility.

Requirements

BA/BS in Management, Marketing, Communications or related field or equivalent experience.
Minimum of 4 years of related experience in membership/customer service, sales and/or marketing.
Experience in staff supervision and leadership.
Knowledge of Membership practices and quality program development.
Excellent financial skills and ability to maintain confidential materials.
Excellent written and oral communication skills.
Superior interpersonal skills.
Strong time management and organizational skills.
Computer proficiency.
Ability to build relationships with community leaders in an effort to develop membership growth.
Ability to maintain professionalism and confidentiality at all times.

Responsibilities

Coordinate and support operations of the Membership Department.
Maintain a friendly environment of member service as priority one.
Assist with the administration of Welcome Center staff including hiring, scheduling, motivating, and training.
Ensure that staff understands and complies with all personnel and other policies.
Ensure staff complies with input to maintain database integrity.
Prepare and maintain accurate membership files, track membership information and submit reports weekly or as needed.
Communicate effectively with all members, build and maintain relationships with the West Essex community.
Assist with management of accurate processing of membership and program registrations.
Maintain accurate database on all programs including child care, camp and all other miscellaneous transactions.
Maintain all registrations for participants per Association procedures.
Assist in ensuring membership tour tracking data are all input and followed up with complete accuracy.
Prepare membership tracking reports included but not limited to membership sold, membership cancellation, membership retention rate, and membership turn-over rate.
Support Branch Program Directors with program reports and rosters.
Participate in and support the Annual Campaign.
Participate in workshops, trainings and seminars that will enhance professional growth.
Carry out aspects of the current strategic plan applicable to position.
Participate in required Branch and Association-wide activities and events.
Participate on staff committees and quality teams as requested or necessary.
Perform other job-related duties.