Membership Coordinator

PragerU • Los Angeles, CA

1d • Onsite

About The Position

PragerU is seeking a Membership Coordinator to serve as the primary connection between their members and the team. This role involves managing direct member communication, resolving issues, and developing a deep understanding of how different membership tiers (Club 5, Premium, and PragerUnited) engage. The insights gained will be crucial for shaping upgrade strategies, retention efforts, and re-engagement campaigns by providing direct visibility into member feedback, motivations, and barriers. While not directly owning email campaigns, this position plays a vital role in enhancing the effectiveness of member communications.

Requirements

• 1–3 years of experience in member services, customer success, fundraising, or a similar relationship- and communication-driven role.
• Strong listening skills to pick up on patterns and understand underlying messages.
• Clear and warm communication in writing and by phone, with a tone that reflects PragerU’s mission-driven voice.
• Organizational skills to manage high volume member interactions, CRM documentation, and coordination tasks.
• Ability to work well cross-functionally, acting as a bridge between member experience and team needs.
• Independent problem-solving skills and ability to get up to speed quickly.
• Genuine alignment with PragerU’s mission.

Nice To Haves

• Experience with Virtuous, Salesforce, or a comparable CRM.
• Background in nonprofit fundraising, membership organizations, or mission-driven communications.
• Familiarity with PragerU’s content, audience, and membership tier structure.

Responsibilities

• Serve as a primary point of contact for Club 5, Premium, and PragerUnited member inquiries via phone and email.
• Handle a high volume of inbound questions, billing issues, and access requests with warmth, accuracy, and a tone consistent with PragerU’s mission.
• Resolve member issues efficiently and escalate where needed to the Director of Membership.
• Recommend and help implement process improvements that reduce friction for members and increase team capacity.
• Act as the internal advocate for the member experience, translating daily member contact into actionable intelligence for the team.
• Partner with the member communications team to ensure email campaigns and upgrade messaging reflect member sentiment.
• Track and regularly report patterns: recurring upgrade barriers, cancellation language, common questions, and positive signals.
• Help answer questions about member engagement by listening systematically and reporting clearly.
• Monitor member engagement signals to identify members ready for a deeper commitment.
• Coordinate upgrade moments tied to member milestones in partnership with the Director of Membership and communications team.
• Identify lapsed or at-risk members and flag them for targeted re-engagement, providing context on disengagement.
• Support the Director of Membership in building and refining the upgrade playbook.
• Maintain accurate, current member records and interaction logs in Virtuous.
• Support coordination of PragerUnited gift box fulfillment, member welcome kits, and event logistics.
• Assist with preparation of member-facing materials and other administrative needs of the Membership Team.

Benefits

• Annual bonus based on personal and company performance.
• Robust benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed