Membership Coordinator

PragerU•Los Angeles, CA

1d•Onsite

About The Position

PragerU's mission is to promote American values through the creative use of digital media, technology, and edu-tainment. The Membership Coordinator serves as the connection between members and the team, managing direct member communication, resolving issues, and developing a deep understanding of how Club 5, Premium, and PragerUnited members think and engage. This insight helps shape upgrade strategy, retention efforts, and re-engagement campaigns by providing the team with real visibility into member feedback, motivations, and barriers. While this role won’t own email campaigns directly, it plays a critical role in making member communications stronger, smarter, and more effective.

Requirements

1–3 years of experience in member services, customer success, fundraising, or a similar relationship- and communication-driven role
Strong listener who picks up on patterns — you notice what people are really saying, not just what they ask for
Communicate clearly and warmly in writing and by phone, with a tone that reflects PragerU’s mission-driven voice
Organized enough to manage a high volume of member interactions, CRM documentation, and coordination tasks without things falling through
Work well cross-functionally — you’re comfortable being the bridge between what members experience and what the team needs to know
Solve problems independently and get up to speed quickly in a fast-moving environment
Genuinely aligned with PragerU’s mission

Nice To Haves

Experience with Virtuous, Salesforce, or a comparable CRM
Background in nonprofit fundraising, membership organizations, or mission-driven communications
Familiarity with PragerU’s content, audience, and membership tier structure

Responsibilities

Serve as a primary point of contact for Club 5, Premium, and PragerUnited member inquiries via phone and email
Handle a high volume of inbound questions, billing issues, and access requests with warmth, accuracy, and a tone consistent with PragerU’s mission
Resolve member issues efficiently and escalate where needed to the Director of Membership
Recommend and help implement process improvements that reduce friction for members and increase team capacity over time
Act as the internal advocate for the member experience — translating what you hear from daily member contact into actionable intelligence for the team
Partner with the member communications team to ensure email campaigns and upgrade messaging reflect how members actually talk about the mission, their hesitations, and their motivation
Track and regularly report patterns: recurring upgrade barriers, cancellation language, common questions, and positive signals that indicate upgrade readiness
Help the team answer “Why aren’t Club 5 members stepping up?” by listening systematically and reporting clearly — not guessing
Monitor member engagement signals in reporting data to identify Club 5 and Premium members who are ready for a deeper commitment
Coordinate upgrade moments tied to member milestones — anniversaries, content launches, campaign windows — in partnership with the Director of Membership and communications team
Identify lapsed or at-risk members and flag them for targeted re-engagement, providing the communications team with context on why they may have disengaged
Support the Director of Membership in building and refining the upgrade playbook based on what you observe in the field
Maintain accurate, current member records and interaction logs in Virtuous — every inquiry, resolution, and notable member moment documented
Support coordination of PragerUnited gift box fulfillment, member welcome kits, and event logistics as needed
Assist with preparation of member-facing materials and other administrative needs of the Membership Team