Membership Coordinator

Country Music Foundation Inc • Nashville, TN

1d • Onsite

About The Position

The Country Music Hall of Fame and Museum has an opening for a full-time, exempt Membership Coordinator in its Development department. Located in downtown Nashville, the museum documents and interprets the history of country music. It is accredited by the American Alliance of Museums and combines subject expertise, research, and preservation with creativity in music, art, and history. The museum collects artifacts, provides learning opportunities through educational programs, publications, and exhibitions, and features a core exhibit on the story of country music, as well as rotating exhibits. The museum also owns Hatch Show Print and operates Historic RCA Studio B. The Development department oversees all philanthropy, including museum membership, various giving programs, special events, and stewards relationships with members, the music community, officials, arts organizations, and donors. They advocate for the arts and publish strategic communications. The Membership Coordinator supports the day-to-day administration, coordination, and communications for the Museum’s general membership program. The regular schedule is Tuesday – Saturday, with some required evenings and weekends. Reporting to the Vice President of Development, the Coordinator helps implement the general membership plan and supports efforts to sustain and grow membership revenue through member stewardship, outreach, and reporting.

Requirements

• Bachelor’s degree in a related field.
• Experience in fundraising, preferably at a museum or cultural organization.
• Knowledge of fundraising principles and experience achieving revenue goals.
• Experience with customer service.
• Possess excellent interpersonal skills and be able to work well with and interact with a broad spectrum of personalities and diverse populations.
• Must have the ability to resolve conflicts and respond to inquiries in an appropriate and efficient manner.
• Must have flexibility to attend member events and programs in evenings and on weekends.
• Weekend work is a requirement. The schedule for this role is Tuesday – Saturday. Hours may include occasional nights, weekends, and holidays.

Nice To Haves

• Experience managing volunteers.
• Experience with database and project management software.

Responsibilities

• Steward and retain the Museum’s 4,000+ membership base and recruit new members at each General membership level.
• Provide detailed training for guest experience staff who are stationed at the Membership Desk, Box Office, and Reservations Office.
• Support the development and tracking of annual membership revenue and expense budgets and assist with reconciliations and documentation.
• Plan and support member events including but not limited to: The Big Gig member appreciation concert, Member Breakfast, Member Holiday Reception, and others, alongside the Director of External Affairs Events and Administration and/or External Affairs Events Manager.
• Fulfill member benefits and provide excellent customer service and donor stewardship, working across Museum divisions and departments.
• Provide regular reports and analysis of membership appeals, renewal rates, fundraising activities, and revenue.
• Represent the Museum and its membership program at external and internal events.
• Coordinate and help maintain membership operations, processes, and documentation, recommending improvements as needed.
• Collaborate with the External Affairs Information Manager, ensuring membership information is captured efficiently and accurately in Tessitura, all memberships are recorded and processed within 24 hours, membership cards are mailed within 10 business days of gift receipt, accurate reconciliation of membership revenue and expenses, and advancement of IT related needs such as donation pages, member reservation web pages for events, and other items as needed.
• Meet regularly with Guest Experience and Frontline staff to train staff to conduct membership sales and renewals, VIP experiences, benefit fulfillment, and general member customer service.
• Communicate with the Reservations Team to train staff to conduct membership sales.
• Communicate with the Retail Operations and E-Commerce to facilitate member specific website sales, discounts, etc.
• Work closely with Creative and Marketing Departments to produce member brochures, newsletters, direct mail pieces, evites, and website content.
• Work with the Museum’s Education Team to steward Family Community Counts members, which is a family membership scholarship/subsidy program for Davidson and bordering counties’ families and grants access to the Museum and membership benefits at a discounted rate.

Benefits

• Medical, Dental, Vision, Life Insurance Options
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Holidays (13) and Floating Holidays (2)
• 401(K) with Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• FSA and Dependent Care Options
• Dog Friendly Work Environment
• Volunteering and Community Engagement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level