Membership Coordinator

APPALACHIAN MOUNTAIN CLUB • Remote, MA

1d • $38,862 - $52,428 • Remote

About The Position

Founded in 1876, the Appalachian Mountain Club (AMC) is the oldest conservation and recreation organization in the United States. Our mission is simple yet powerful: foster the protection, enjoyment, and understanding of the outdoors. With a focus on protecting mountains, forests, waters, and trails throughout the Northeast and Mid-Atlantic regions, we envision a world where our natural resources are healthy, loved, and always protected, and where the outdoors occupies a place of central importance in every person's life. The Membership Coordinator plays an important role in helping AMC grow and engage its community of members. Reporting to the Senior Director of Membership, this position combines member service, data analysis, campaign support, and operational excellence to strengthen the membership experience and help advance AMC's mission. This is an ideal opportunity for someone who enjoys solving problems, providing exceptional customer service, and working collaboratively across departments to build meaningful relationships with members. While this is a remote role location is flexible only within the AMC's footprint.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 1–3 years of experience in membership, customer service, nonprofit administration, marketing operations, fundraising, or a related field.
• Strong analytical skills with the ability to interpret data and communicate actionable insights.
• Experience working with spreadsheets and reporting tools, including Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a collaborative, fast-paced environment.
• Commitment to providing outstanding customer service.

Nice To Haves

• Experience with Salesforce or another CRM platform.
• Experience supporting membership organizations or nonprofit fundraising.
• Familiarity with data visualization or reporting tools such as Tableau or Power BI.
• Passion for the outdoors and enthusiasm for AMC's conservation and recreation mission.

Responsibilities

• Analyze membership acquisition, retention, renewal, and engagement data to identify trends, opportunities, and recommendations that strengthen member growth and lifetime value.
• Develop and maintain member cohort analyses, dashboards, and recurring reports that support strategic decision-making across the Membership, Marketing, and Development teams.
• Prepare monthly reports for AMC Chapters, providing Chapter Membership Chairs with insights into active members, new members, renewals, and lapsed memberships.
• Serve as a primary point of contact for member inquiries, delivering timely, accurate, and friendly customer service via phone, email, and other communication channels.
• Manage day-to-day membership operations, including membership processing, account maintenance, benefit fulfillment, renewals, and issue resolution.
• Support membership acquisition and renewal campaigns through audience segmentation, data preparation, quality assurance, reporting, and campaign performance analysis.
• Partner with the Membership, Marketing, and Development teams to execute annual member fundraising appeals that inspire members to deepen their support of AMC's conservation and outdoor recreation mission.
• Support the project management of various membership related projects and initiatives including technology implementations, events, member communications, etc.
• Monitor member engagement across programs, volunteer opportunities, events, lodging, and other touchpoints to identify opportunities to increase participation and long-term retention.
• Maintain the integrity of membership data within Salesforce and related systems, ensuring accurate records, reporting, and cross-departmental coordination.
• Recommend process improvements that increase operational efficiency and improve the overall member experience.
• Assist with additional membership projects and organizational initiatives as assigned.

Benefits

• Health Plan: Generous employer contributions through Cigna with optional vision and dental.
• Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability.
• Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.
• Retirement: Mandatory 403(b) with 4% matching employer contributions and a vesting schedule.
• Paid Time Off: up to 4 weeks of paid earned time and up to 11 paid company holidays.
• 30% discount on AMC Merchandise
• Free Annual AMC Membership
• 10 Free nights at AMC locations
• Educational Assistance
• Prodeals discounts on equipment & gear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level