Membership Coordinator

Korte Does It All•New Haven, IN

3d•$18 - $22•Onsite

About The Position

Apex Services Midwest is seeking a highly organized and customer-focused Membership Coordinator to support our Indiana market and play a key role in the success of our membership program. This position is responsible for driving member engagement, coordinating seasonal maintenance visits, managing membership accounts, and ensuring an outstanding customer experience from onboarding through renewal. The ideal candidate is detail-oriented, proactive, and excels in communication, data accuracy, and outbound customer outreach.

Requirements

Valid driver’s license with a clean driving record and background
High school diploma or equivalent required
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities and adapt to changing business needs
Experience managing multi-step processes and meeting deadlines without sacrificing quality
Strong written and verbal communication skills
Professional, personable, and customer-focused demeanor
Self-motivated with the ability to work independently and collaborate with team members
High level of accuracy in data entry and account management
Proficiency in Microsoft Word and Outlook
Intermediate Microsoft Excel skills
Strong overall computer literacy and ability to quickly learn new systems

Nice To Haves

Experience with ServiceTitan

Responsibilities

Welcome all new members and ensure all membership data is accurate and complete
Make outbound contacts (phone, email, and text) to schedule seasonal maintenance visits
Build, manage, and execute outbound calling lists in a timely manner each season
Track and report progress of seasonal membership inspections
Contact members regarding expiring payment information and update accounts accordingly
Proactively reach out to members with expiring plans and convert them into recurring memberships
Manage retention efforts by contacting members requesting cancellations and attempting to save accounts
Process membership payments and cancellations on a monthly basis
Track, report, and analyze reasons for membership cancellations
Maintain accurate customer account records reflecting membership details and recurring services
Coordinate and maintain a full schedule of inspection appointments to ensure technician productivity
Conduct outbound welcome calls to new members to reinforce program value and engagement