Membership Coordinator
Haller Enterprises•Lititz, PA
•Onsite
About The Position
Join a Team That Values Service, Growth, and Excellence. Are you highly organized, customer-focused, and energized by a fast-paced environment? We're looking for a Membership Coordinator to join our Residential Service Group at our headquarters in Lititz, PA. In this role, you'll be the driving force behind our residential membership program, ensuring a seamless experience for customers from enrollment through billing and account management. If you enjoy helping people, solving problems, and keeping operations running smoothly, we'd love to hear from you.
Requirements
- High school diploma or GED required
- Minimum of 3 years of experience in customer service, billing, account management, or a related field; or an equivalent combination of education and experience
- Strong computer and data-entry skills
- Excellent communication and customer service abilities
- Exceptional attention to detail and accuracy
- Strong organizational and multitasking skills
- Ability to thrive in a high-volume, fast-paced, and ever-changing environment
- Team-oriented mindset with a positive, professional attitude
Responsibilities
- Setting up and maintaining residential membership accounts accurately and efficiently
- Processing customer invoices and ensuring timely, accurate billing
- Assisting with collections activities and resolving billing inquiries
- Providing customers with copies of invoices and account documentation as needed
- Handling customer questions and concerns via phone and email with professionalism and care
- Resolving billing discrepancies and account issues promptly
- Maintaining accurate customer records and account information
- Answering incoming calls in the Membership phone queue
- Collaborating effectively with coworkers across departments
- Delivering outstanding service to both internal and external customers
- Supporting additional administrative and customer service tasks as needed
Benefits
- PTO begins accruing with your very first paycheck
- Medical benefits start the first of the month following hire
- Company-paid life insurance and long-term disability coverage
- 401(k) with company contribution
- Company-provided laptop, iPhone, and iPad
- Paid training, certifications, and licensing support
- Stable, year-round work with a growing company
- Supportive team environment with opportunities for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
