Membership Coordinator

The h.wood Group • West Hollywood, CA

2d • $75,000 - $85,000 • Onsite

About The Position

The Membership Coordinator plays a critical role in shaping the member experience while supporting one of the Club's most valuable assets—its membership community. This position combines luxury hospitality, relationship management, operational excellence, and strategic membership administration. Acting as both the steward of the membership database and a visible ambassador within the Club, the Membership Coordinator ensures every stage of the member journey—from nomination through onboarding and ongoing engagement—is seamless, thoughtful, and highly personalized. Reporting to the Senior Director of Membership, this individual serves as the primary administrator for the Club's membership platform (PeopleVine), while collaborating closely with operations, marketing, events, finance, reservations, and ownership to support the continued growth and evolution of the Club. The ideal candidate is highly organized, emotionally intelligent, proactive, and thrives in a luxury hospitality environment where exceptional service, discretion, and attention to detail are expected.

Requirements

• 3+ years of experience in luxury hospitality, private clubs, member services, concierge, luxury hotels, lifestyle brands, or high-touch client services
• Experience working with luxury private clubs or member-based organizations
• Event planning or member programming experience
• Familiarity with hospitality reservation systems and CRM platforms
• Experience supporting executive leadership or ownership teams
• Passion for luxury hospitality, dining, arts, culture, and community building
• Exceptional interpersonal and relationship-building skills with a genuine passion for hospitality
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Outstanding attention to detail and commitment to operational excellence
• Excellent written and verbal communication skills
• High level of professionalism, discretion, and emotional intelligence
• Strong analytical skills with experience preparing reports and presentations
• Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint
• Experience with CRM or membership management platforms (PeopleVine experience preferred)
• Ability to work independently while collaborating effectively across departments

Nice To Haves

• PeopleVine experience preferred

Responsibilities

• Own the day-to-day administration and integrity of the Club's membership database and CRM platform (PeopleVine)
• Ensure all member records, profiles, billing information, communications, and account activity are accurate and up to date
• Develop and maintain organized systems that support the continued growth and scalability of the membership program
• Monitor membership activity, renewals, waitlists, utilization, and reporting metrics
• Serve as a primary point of contact for members, delivering highly personalized service across phone, email, text, and digital communication channels
• Build meaningful relationships with members through consistent in-person engagement within the Club
• Anticipate member needs and collaborate with Club leadership to resolve requests with efficiency and professionalism
• Support the creation of memorable member experiences that reinforce the Club's luxury brand standards
• Coordinate the full membership journey, including nominations, application tracking, vetting, committee materials, acceptance, onboarding, and welcome experience
• Research prospective members and prepare briefing materials for Membership Committee and ownership review
• Schedule prospective member meetings, tours, interviews, and follow-up communications
• Execute a polished onboarding experience that introduces new members to the Club's services, culture, and community
• Assist in developing exclusive member programming, events, and experiences that strengthen member engagement and community
• Partner with operations and events teams to successfully execute membership-focused activations
• Support member communications including newsletters, announcements, event invitations, and Club updates
• Contribute ideas that enhance member satisfaction, retention, and overall Club culture
• Prepare membership reports, dashboards, and presentations for ownership and senior leadership
• Track membership growth, acquisition, waitlist performance, and engagement metrics
• Identify trends and opportunities that improve the overall membership experience
• Assist with strategic initiatives that support long-term membership growth and retention
• Partner closely with Operations, Reservations, Culinary, Events, Marketing, Creative, Finance, and IT to ensure a seamless member experience
• Act as the primary liaison between Bird Streets Club and PeopleVine for ongoing platform administration and troubleshooting
• Support marketing initiatives including partnerships, social media, member communications, and promotional campaigns

Benefits

• Comprehensive health, dental, vision, and life insurance (company contribution begins the first of the month following 60 days of employment)
• Dining privileges throughout The h.wood Group portfolio
• Flexible paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed